Account Manager
5 months ago
**Who are we?**
Crimson Media is a full-service Digital Marketing Agency that specializes in Search Engine Optimization, Google Ads, Web Development, and social media marketing for dental practices. We are looking for experienced client success management specialists to join our company and manage client communication, produce monthly reports and present those to the clients you manage. This person will be responsible for the success and retention of our clients.
**How we’re different**At Crimson Media, we help dentists build their dream practice Together, we are changing the way Dentists interact with their community, emphasizing the significance of sincere and personal connections in enhancing people's lives. Our visionary, Shane Simmons, was driven to challenge the impersonal and generic marketing that leaves individuals feeling disconnected. Instead, we have embraced a boutique relationship-based marketing approach, upholding the highest standards, and fostering an environment where genuine human connection thrives. This philosophy is at the very heart of our mission.
What we do here matters. Your contribution plays a pivotal role in enhancing the lives of coworkers, guests, owners, and communities. Together, we actively pursue this noble goal, driven by the belief that everyone has the ability to make a positive impact in their own unique way, each day. It all starts with you.
Our Indianapolis-born entrepreneurial spirit and zest for life kickstarted this culture in 2015 and it's still shining Join a company that’s coming off of a record year with record sales: cha-ching
**Our Core Values**
Our Core Values are the guiding principles of Crimson Media. We hire by these principles and we uphold each member of the team to them.
- Be Coachable - Maintain a teachable, humble, honest and open attitude approach towards learning and interacting
- Be Reliable - Do what you say you’re going to do.
- Be Resourceful - Be a critical thinker and seek viable solutions to issues that may arise
- Be Pioneering - Have a growth mindset. Be hungry for knowledge and achievement. Be proactive and curious.
- Fun - Have a can-do attitude. Show up passionate, positive and enthusiastic.
**Who are we looking for?**
The ideal Client Success Manager is outgoing, draws energy from working with people and is very optimistic. They have a strong sense of urgency, but not at the expense of quality. This enthusiastic, self-starting person with a passion for delivering reputable, referral worthy, top level service, is responsible for managing approx 20 client accounts through personalized follow-up and tracking within our CRM and project management software.
In addition, this person demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements. The Client Success Manager is, in many ways, the face of the company and must be adaptable to change and solutions-oriented. He/she will manage the entire onboarding-contract process efficiently and effectively to ensure all clients retain a positive experience, with little or no hassle.
This individual must provide exceptional customer service and work to maintain a 97% client retention rate or higher.
They record their productivity and sales metrics and track the results in regular accountability meetings. You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.This person has the organizational and time management skills necessary to handle the constant flow of direct client communication and the subsequent documentation, assignment, and follow-up in ClickUp and the Google Drive.
This individual must be highly trustworthy—in addition to being the first point of contact to the team, they will also have access to sensitive files and information regarding associates, customers, and finances. In addition, this person must be coachable and willing to learn how to continually better their skill set. Accountability and autonomy are taught, mentored, and expected.
The account management activities directly affect the bottom line, and as such they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills and developing into a leader within the team.
**What will you do?**_These are the standards a well-above-average performer will maintain or exceed: _
- Cultivate long-term relationships with clients and provide exceptional customer service throughout the life of the client
**Essential duties and responsibilities**
- Act as main point of client contact and liaison between internal team, clients, and applicable third party vendors during the life of the file and effectively assign client tasks to appropriate marketing teams
- Manage up to 20 client accounts
- Initiate cli
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