Bilingual Virtual Medical Receptionist for An

3 months ago

Gauteng, South Africa Unbottleneck® Full time

We are seeking a Virtual Medical Receptionist to join our eyecare practice. Previous experience in the eyecare industry isn't required. Fluency in English and Korean is essential. As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction. Your primary objective will be to ensure patient comfort and provide them with accurate information. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties within our optical practice.

**Job duties and responsibilities**:

- Professionally handle all incoming calls, schedule appointments, and appropriately redirect or take messages.
- Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.
- Gather necessary information from patients and medical insurance providers.
- Verify medical insurance benefits and efficiently submit insurance claims.
- Place orders for supplies as required.
- Maintain accurate and updated records and files.
- Provide general administrative support to the practice.

**Job requirements and qualifications**:

- Experience working in the eyecare industry
- Fluency in both English and Korean
- Preferred experience and knowledge in medical insurance verification and claim submission
- Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)
- High School diploma
- Additional qualifications will be a plus

**Soft Skills**:

- Demonstrated critical thinking and problem-solving abilities
- Strong team player
- Excellent time-management skills
- Exceptional interpersonal and communication skills
- Customer-centric approach
- Ability to multitask effectively
- Reliable and punctual

**Other Requirements**:

- Reliable high-speed fibre internet connection (Between 50 - 100 Mbps minimum)
- Personal laptop or desktop computer
- Adequate backup power supply for potential outages
- Good quality headset with a built-in microphone
- Working hours aligned with the practice's operational hours

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