Sales & Marketing Executive - Protea Hotel By
7 months ago
**Job Number** 24089811
**Job Category** Sales & Marketing
**Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Analytical Skills
- Learning
Interpersonal Skills
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
- Team Work
- Influence
Communications
- Communication
- Listening
- English Language Proficiency
- Applied Reading
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Stress Tolerance
- Adaptability/Flexibility
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
3 years experience within hospitality, preferable.
**Supervisory Experience**
No supervisory experience is required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeri
-
Sales & Marketing Manager - Protea Hotel By
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23181052 **Job Category** Sales & Marketing **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively...
-
Sales and Marketing Manager
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24100164 **Job Category** Sales & Marketing **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and...
-
Sales & Marketing Coordinator - Protea Hotel By
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24022738 **Job Category** Sales & Marketing **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and...
-
Sales & Marketing Coordinator - Protea Hotel By
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24042329 **Job Category** Sales & Marketing **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally....
-
Hotel Internship
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24036720 **Job Category** Administrative **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management No Standard Job Description Available. - Marriott International is an equal...
-
General Manager
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24108131 **Job Category** Property Leadership **Location** Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management The Protea Hotel Cape Town North Wharf boasts spacious luxury apartments and...
-
General Manager
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24102836 **Job Category** Property Leadership **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Bold mountain views and refreshing ocean vistas are but a few of the warm and inviting...
-
Cape Town, South Africa Marriott Worldwide Full time**Job Number** 22191721 **Job Category** Sales & Marketing **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally....
-
Hotel Cleanliness Expert
2 weeks ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 22211438 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room...
-
Property Admin Controller
4 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 22199798 **Job Category** Administrative **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases...
-
University Intern
5 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23043121 **Job Category** Management Development Programs/Interns **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Build upon your classroom studies through...
-
General Manager
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24084917 **Job Category** Property Leadership **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the primary strategic...
-
General Manager
4 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24161439 **Job Category** Property Leadership **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive, Jip de Jager off ramp, Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the primary strategic...
-
Food and Beverage Service Expert
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23214992 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...
-
Corporate Sales Executive
7 months ago
Cape Town, South Africa HOTEL AND CATERING PERSONNEL Full timeWe are looking for someone regarding the acquisition and maintenance of customers through building and managing relationships with clients in a variety of source markets. The position is based in Cape Town, but you will be required to travel monthly to Johannesburg for 1 week. **RESPONSIBILITIES**: - To acquire and maintain customers for the Hotel in the...
-
Hotels Sales Executive
4 days ago
Cape Town, South Africa Career Pathfinders Full timeSales Executive. Highly reputable High End Lodge & Hotel Group requires an experienced Sales Executive to secure new business & maintain existing relationships. Based in Cape Town - Tambourskloof at one of the Group's Hotel. with corporate companies, PCO’s, travel agents, production houses and tour operators. We do require someone who is able to...
-
Sales & Marketing Intern
20 hours ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23010811 **Job Category** Sales & Marketing **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally....
-
Accounts Administrator
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24031706 **Job Category** Finance & Accounting **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for correct...
-
General Manager
7 hours ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23010059 **Job Category** Property Leadership **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the primary strategic business leader of the...
-
Guest Experience Expert
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23200511 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
