Day Shift Route Controller

**Overall Role Function**

The role will be responsible primarily for Primary distribution risk management, live route tracking and execution management. Additional to this, the role will be responsible for fulfilling a support function for Secondary distribution business units. This position will be operating on **night shift only**. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.

**Responsibilities**

Daily, Live Execution Management of all routes for assigned Business Unit (BU)

Route Execution & Tracking:

- Live visibility and tracking of all routes within the BU on Cella Track
- Tracking and investigation of all “Late” routes
- Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT

**Alert & Exception Management**:

- Managing Risk alerts
- Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
- Driver communication and relationship
- Driving corrective action with driver
- Ensure correct escalation processes are being followed

**Master Data**:

- Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
- Full understanding of all Control Tower master data fields

**KPI Management**:
Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPI’s as part of the “Job Outcome/KPI” section below.

**Reporting**:
Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).

Check Route Compliance, pick up KPI exceptions, fix and escalate where required.

End-of-shift report to CT Manager.

**Personal Development**:
Personal Development
Responsible for own development to increase own competencies for the position function and future leadership growth opportunities.

Teamwork

**Job Outcomes / KPI’s**
- _
- Pro-active response to all risk alerts, leading to incident prevention._

**Authority/ Decision Making**

Self-organisation of own working space and the task assigned under the operational requirements.

Decision making during driver conversations.

Decision making when actioning/escalating.

Confident in using your own initiative.

Work well under pressure

Sense of urgency

A good team player

**Qualifications**
- Matric or equivalent
- Advanced Studies (Tertiary Diploma/Degree) advantageous

**Experience**
- Minimum of 2 years’ experience in operations in transport environment.
- Computer Literacy (MS Office, Outlook)
- Specific industry experience beneficial.
- Experience with the functionality of TMS systems.

**Minimum Requirements**
- Non-negotiable: Own reliable transport to accommodate night shift hours.
- Displaying a clear interest in transportation.
- Must be able to work night shift, weekends, and public holidays.
- Computer literacy: Execution Management on a technological Platform, Microsoft Office
- Excellent communication skills (English, verbal and written).

**Personal Qualities**
- Must be honest, reliable, and trustworthy.
- Self-reliant and self-motivated to organise his/her own daily tasks that contributes to the overall guideline provided by Manager
- Quick Learner - ability to grasp new Control Tower concepts quickly, with quick comprehension, focus and determination.
- Able to work well with a team and under pressure.
- Sense of urgency - ability to adhere to strict deadlines.
- Strong attention to detail - accurate and reliable.
- Demonstrating managerial courage and taking responsibility while managing risk.

**Languages**

**Required **:English