General Manager

2 days ago

Umhlanga, South Africa Ellahi Consulting Full time

**Summary Description**

Oversees and manages the operation of the dealership. Responsible for maximizing return on investment, profit and loss, daily operation, planning, development, and implementation of marketing plans for both short-term and long-term growth. Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.

**Location**: Umhlanga, KwaZulu Natal

**Salary**:R40 000 per month plus commission and a company bike

**Qualifications and Job Requirements**
- Seven years or more of progressive management experience.
- Demonstrated ability to manage all financial and management aspects of a million-dollar business.
- Demonstrated ability to hire, manage, and retain quality employees.
- Preferred knowledge and experience with sales of motorcycles and other products sold by the dealership.

**Key Result Areas**
- Management
- Customer Service

**Major Duties and Responsibilities**

**Management**
- Provides direction and coordination for all areas of dealership operation.
- Establishes and communicates operating policies and procedures for dealership.
- Balances the demands of employees, suppliers, customers, owners, and community.
- Ensures departments maintain budgeted revenue and expense objectives.
- Maintains records, controls and requests reports from subordinates to evaluate dealership

performance.
- Holds department managers accountable for established monthly and annual objectives and financial goals.
- Approves all major departmental expenditures.
- In collaboration with the Dealer Principal, makes recommendations/changes to the operating plan and related budgets.

**Customer Service**
- Greets customers in a courteous and friendly manner.
- Handles customer complaints reasonably, showing empathy and a positive attitude.

**Supervisory Responsibilities**
- Sets policies, procedures and processes for dealership.
- Coaches, counsels and evaluates direct reports.
- Manages recruitment, interviewing, hiring and termination of staff.
- Conducts performance reviews on a regular basis for direct reports.
- Sets and/or approves compensation plans for dealership employees.
- Provides appropriate training for management team to have the skills to do their job. (seminars, sales training, technical training, etc.)
- Holds management accountable for leading their people.
- Delegates responsibility to managers as needed.
- Manages conflicts between departments and individuals within the dealership.

**Commitments**
- Models superior customer service behaviour by demonstrating positive relationships with customers and employees.
- Is honest and fair in all business dealings.
- Treats all employees and customers fairly, courteously, and with dignity.
- Sets the tone for working relationships within the dealership.

**Salary**: R40,000.00 per month

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