New Claims Call Centre Consultant
1 week ago
**Key Responsibilities**
Daily handling of telephonic claims notification
**Alignment to business driver/Strategy**
Alignment to the Amazing Service principle and program
**Registration of all new claims through the delivery of amazing service**
Handling of telephonic client new claim notifications
Ensure that the amazing service principles are adhered to at all times Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times
Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary
Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc
Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable.
Conduct telephonic claim audits and client surveys
Handle queries related to existing claims
**Aligned to values and self development**
Align personal values to company values.
Take responsibility for personal development.
**Minimum Requirements**:
**Education**:
Matric
**Preferred**: Call Centre or Insurance Certificate/Diploma
**Experience**
1 year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage
**Preferred**: 2 years experience in a home loan, customer service and call centre environment, and Insurance Call Centre experience an advantage
**Generic Competencies**:
Attention to detail
Going the extra mile
Take initiative
Methodical
Accurate
Organised
Resilience
Reliable
Motivated
Ability to work under pressure
Ability to handle irate clients
Have a sense of urgency
Effective time management
**Technical Competencies**:
Microsoft Office Excel
Word (Basic)
Broad knowledge and understanding of SAHL products and processes
Credit policies and services
Knowledge of SAHL Workflow and Halo systems
Excellent people skills
Excellent verbal and written communication skills
Excellent telephone etiquette
Perseverance
Interpersonal skills
Strong client service focus
Ability to work in a team
**Job Types**: Part-time, Temporary
Contract length: 6 months
Application Question(s):
- Are you currently employed?
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