Risk Analyst
7 months ago
**Company Description**
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.
Are you passionate about uncovering and managing risks to steer our organisation toward strategic goals? We're seeking a meticulous Risk Analyst to join our dynamic team.
**So, what will you do?**
You will be responsible for the comprehensive oversight and management of risk-related queries and chargebacks within the business, encompassing investigation, mitigation, and reporting on both merchant chargebacks and risk queries.
**In addition to the above, you will**:
**Chargeback & Risk Investigation**:
- Monitor and thoroughly investigate all chargeback incidents reported by issuing banks, ensuring prompt action, resolution and documenting for traceability and accountability.
- Investigate all risk queries raised by the business in accordance with the Risk Management Compliance Policy (RMCP), making informed decisions to mitigate business risk and enhance operational efficiency.
- Ensure all escalations are carried out within designated Service Level Agreements (SLAs) and meticulously documented for traceability and accountability.
- Conduct timely and comprehensive investigations for each incident, including proactive communication with merchants and dissemination of relevant information to banks and sub-merchants.
- Promptly dispute chargebacks initiated against liability rules to protect the interests of the business.
- Continuously monitor, track, and accurately record amounts owed to iKhokha by sub-merchants for chargebacks, actively pursuing the recovery of these funds to uphold financial integrity.
- Review official iKhokha referral payouts for potential risks prior to disbursing funds to Sub-Merchants on behalf of the business.
**Risk training & Awareness**:
- Collaborate with the Risk Team Lead to facilitate risk management & compliance training and chargeback training sessions for the business, ensuring comprehensive understanding and adherence to established protocols.
- Conduct thorough investigations into merchants exhibiting abnormal levels of chargebacks or risk complaints, addressing any identified issues, and providing necessary training to mitigate future occurrences and promote compliance.
**Chargeback Policy & Procedures**:
- Collaborate with the Risk Team Lead to escalate any identified issues or gaps in the Risk Management Compliance Policy (RMCP) or chargeback procedures, aiming to optimize business policy processes and procedures.
- Enforce compliance with the RMCP and Chargeback Policy and procedures among both the business and sub-merchants, ensuring adherence to established standards and protocols.
**Qualifications**
- Degree or equivalent
**Deal Breakers**:
- 1+ years within a Chargeback/Risk or similar role that will show competence in this area.
**Additional Skills & Knowledge**:
- FIC Act; Mastercard & Visa risk Policies & rules
- Office Suite
- Customer Service skills
- Professional communication skills
**Business Understanding**:
- Clear understanding of FIC Act, RMCP Concepts, Chargebacks, Banking, and scheme requirements and processes.
**Additional Information** Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
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