Research Analyst

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
We are looking to hire a dependable Researcher to work on various qualitative and quantitative research projects in the iKhokha business. The researcher's duties include aligning methodologies with research goals, using a range of tools to acquire information and interpret data, writing up reports and presenting findings and schedules to management and other stakeholders, identifying trends and patterns, conducting fieldwork and tests when required.

You should be able to deliver presentations and communicate effectively at all levels.

To be successful as an iKhokha Research Analyst, you should be resourceful, and demonstrate excellent time management and patience and be knowledgeable on key research techniques, a good understanding of statistics, sampling and insights extraction based on findings.

**The deal breakers **(minimum requirements):

- 3 years experience as a Research Analyst
- Sound understanding of research methodologies (qualitative and quantitative)
- Strong statistical and mathematical aptitude
- Strong problem-solving skills
- Highly analytical
- Practical experience in database management
- Attention to detail and exceptional written, verbal, and telephonic communication skills

**Experience and knowledge in the below**:

- Interpreting research specifications for different areas in the iKhokha business and developing a work plan that satisfies requirements inline with best practice methodologies
- Conducting desktop research, and using books, journal articles, newspaper sources, questionnaires, surveys, polls, focus groups and one-on-one interviews to gather data
- Analyzing and interpreting data into patterns and trends
- Recording findings by taking written notes and using appropriate software to digitize the insights
- Anticipating research issues and promptly resolving them.
- Promptly reporting any problems to the relevant stakeholders.
- Following a strict code of ethics and protecting any confidential information at all times.
- Writing proposals and delivering presentations when required

**What does the role entail **(Key Responsibilities):

- Coordinate with business management to determine research objectives
- Distill research objectives into actionable research tasks and plans
- Work following project brief and deliver frequent project updates
- Develop and direct given research assignments
- Create a plan of action, set project goals, and manage to completion
- Formulate effective and efficient research processes
- Identify market trends and patterns
- Test research methodologies to confirm intended purpose of evaluation
- Perform fieldwork, interviews, experiments, concept tests, etc. to gather data
- Utilize various professional sources to find and extract pertinent information
- Perform evaluative analysis of selected resources and current market data
- Organize and maintain research databases
- Document, report, and present research findings to management and clients

**Qualifications**:

- A Bachelor's degree in market research, survey statistics or similar
- Honor's and Master's degree would be a nice to have

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.