Guest Service Associate

6 months ago

Cape Town, South Africa Novotel Goa Resort & Spa Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Position scope

Reporting to the Talent and Culture Manager, the Talent and Culture Officer will support the Talent and Culture Department as a Generalist by ensuring the provision of an integrated, comprehensive and employee orientated Talent and Culture Management service. The Talent and Culture Officer contributes to the accomplishment of Talent and Culture practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, the recruitment and ongoing development of a superior, engaged and elevated workforce.

General

**Responsibilities**:
Recruitment and Selection (Onboarding)
- Undertake Recruitment and co-ordinate the selection process
- Advertise internally and externally and file copies of advertisement for record keeping purposes
- Carry our reference and background checks on prospective employees
- Develop and maintain relationships with employment agencies, universities, hotel schools and other recruitment sources
- Maintain thorough and accurate recruitment records
- Coordinate the Selection Process (Screening and Interviews with relevant parties)
- Prepare Employee Action Forms (EAF) and Contracts of Employment
- Facilitate sign off on the above correspondence with the required parties
- Manage entire recruitment process on the Talent Acquisition System
- Upload relevant vacancies on the Talent Acquisition System and other relevant Career Pages
- Updating of job descriptions to ensure relevance
- Prepare Appointment Notices in the absence of the Talent & Culture Administrator
- Ensure a smooth integration of new employees into their probation period
- Ensure that Recruitment policies and procedures are adhered to including compliance with Labour Legislation (Basic Conditions of Employment Act)
- Conduct Exit Interviews
- Present Talent & Culture related material at the employee induction programme
- Other duties as assigned

Payroll and Benefits
- Supports the Payroll Officer with collating the monthly Payroll and Capturing information if required
- Acts as a source of information for employees in the event that the Payroll Officer is unavailable
- Other duties as assigned

HR Administration
- Oversees along with responsible parties the auditing of Employee Files to ensure all Employee Files are up to date and current
- Overseeing the day-to-day administration of the Human Resource office
- Effective recording and record-keeping of recruitment and selection documents
- Keeps the company organogram updated
- Understanding of the performance management system
- Follow - up on Performance Review Ratings. Prepares Offer Letters and Recognition letters, Appointment Notices for Internal promotions and transfers
- Compilation of information relating to BEE Audit
- Respond to all Talent and Culture Related queries
- Support disciplinary matters and performance management processes
- Set-up, attend and support committee meetings where required
- Plan, set-up and partake along with the relevant parties in employee events
- Other duties as assigned

HR Reporting
- Update the relevant trackers i.e. Disciplinary/Warnings and Probationary Review
- Annual EE Report - oversees the committee and keeps all data relating to EE current and up to date
- Along with relevant parties ensure T&C reporting is collated and submitted timeously
- Other reports as assigned

**Qualifications**:

- Minimum of 2-3 years of Human Resource administration experience, preferably within a hotel environment
- Must be studying towards a Human Resource Qualification or has attained a Human Resource qualification
- Highly responsible and able to handle confidential information with the utmost discretion
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment
- Professional telephone manner and demeanor
- Excellent interpersonal, written and verbal communication skills
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

  • Front Desk Associate

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Desk Associate at Numeral Financial Services Group plays a vital role in delivering exceptional guest experiences, serving as the primary point of contact for visitors and ensuring a seamless stay.Key Responsibilities:Guest InteractionWelcome guests warmly, providing a professional and courteous demeanor during check-in and check-out...

  • Guest Service Duty Manager

    1 month ago

    Cape Town, South Africa Marriott International, Inc Full time

    Additional Information Job Number24193010 Job CategoryRooms & Guest Services Operations LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 ScheduleFull Time Located Remotely?N Position Type Management JOB SUMMARY Function: Reporting to the Guest Services Experience Manager, the successful incumbent will be...

  • Food Service Associate

    1 day ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    **MSC Cruises is seeking a highly skilled and experienced Food Service Associate to join our team on board our cruise vessels.**Job SummaryThis role involves providing exceptional service to guests in various food outlets, including restaurants, buffets, and barbecue venues. As a key member of our dining team, you will be responsible for ensuring that guests...

  • Guest Experience Expert

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24179402 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Function** Reporting directly to the Guest Services Duty Manager, the...

  • Guest Experience Expert

    6 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24078425 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Function** Reporting directly to the Guest Services Duty Manager,...

  • Guest Service Duty Manager

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24193010 **Job Category**Rooms & Guest Services Operations **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** **Function**: Reporting to the Guest Services Experience Manager, the...

  • Guest Service Duty Manager

    2 weeks ago

    Cape Town, South Africa Marriott International Full time

    Job title : Guest Service Duty Manager Job Location : Western Cape, Cape Town Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries JOB SUMMARY Function: Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the...

  • Guest Service Duty Manager

    3 weeks ago

    Cape Town, South Africa Marriott International Full time

    Job title : Guest Service Duty ManagerJob Location : Western Cape, Cape TownDeadline : December 11, 2024Quick Recommended Links Jobs by Location Job by industries JOB SUMMARY Function: Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display...

  • Guest Services Officer

    6 months ago

    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...

  • Guest Services Agent

    1 month ago

    Cape Town, South Africa Belmond Management Full time

    As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of...

  • Guest Services Agent

    1 month ago

    Cape Town, South Africa Belmond Full time

    As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of...

  • Guest Services Agent

    1 month ago

    Cape Town, South Africa Belmond Full time

    As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of...

  • Guest Services Manager

    2 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Services Manager (14030) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Manager

    6 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Services Manager (10060) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Agent

    1 month ago

    Cape Town, South Africa Belmond Full time

    As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of...

  • Guest Relations Manager

    6 months ago

    Cape Town, South Africa Crew Life at Sea Full time

    **Key Responsibilities**: - Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism **onboard the cruise ship**. - Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient...

  • Guest Services Representative

    2 months ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Guest Services Representative at Numeral Financial Services Group is responsible for providing a warm welcome and ensuring a smooth experience for guests and visitors. This role involves managing front desk operations, handling inquiries, and supporting day-to-day administrative tasks.Key Responsibilities:Ensure a friendly and professional...

  • Retail Sales Associate

    4 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...

  • Guest Services Director

    6 days ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Description:**The Guest Services Director is responsible for leading the front desk operations at Numeral Financial Services Group. This role requires a high level of professionalism, strong leadership skills, and excellent customer service orientation.**Key Responsibilities:**Lead and manage the reception team to deliver exceptional customer...

  • Guest Experience Expert

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    Additional Information Job Number24189103 Job CategoryRooms & Guest Services Operations LocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 ScheduleFull Time Located Remotely?N Position Type Non-Management Function: Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an...