People Operations Manager

2 weeks ago


Johannesburg, South Africa Bolt Technology Full time

**Your daily adventures will include**:

- Manage the Africa People Operations team for Services Delivery responsible for HR transactions and documents & the Global People Experience team responsible for Ticketing system and Knowledge base
- Ensure the highest standards of Continuous and Operational Excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our people team
- Lead the People Experience transformation and implementation of Ticketing system
- Design and implement a robust knowledge base fit for purpose
- Support Bolt in compliance and legislative requirements across all markets in Africa
- Play a pivotal role in communication across all stakeholders to create awareness and increase collaboration and maintain the knowledge base relevant.
- Lead resolution of employee and COE escalations as appropriate
- Coach and direct local People Operation team members to allow them to achieve both organizational and individual objectives
- Accountable for projects that improve the delivery and effectiveness of our People Operations team

**What we are looking for**:

- 2+ years experience of managing fast-paced teams
- Able to thrive in a rapidly-growing environment while maintaining integrity, confidentiality, and composure
- Confident, clear, and professional communication skills
- Experience of working in matrixed organizations is a plus
- Knowledgeable in leading HR service delivery & transformation
- Experience in HR technology - Workday, Smartsheets, Box, Hellosign, Lessonly, Leapsome
- **Experience in managing multiple process design projects, building a ticketing system and knowledge base platform**
- Skilful in managing a team as well as multiple HR processes, documents, systems and projects
- General understanding of employment legislation in multiple countries and regions across Africa
- Agile and responsible, ability to manage competing priorities and deliver accordingly
- Attention to detail and data accuracy
- Change management & project management experience is a plus
- Knowledgeable in Benefits administration for African countries is desirable

LI-Hybrid



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