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Uc Field Service Technician
2 weeks ago
Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
- Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
- Understanding each client’s Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
- Advanced fault-finding **Comprehensive knowledge of wiring, cable termination and best practice standards**:
- Video Conferencing and Audio Visual Equipment Configuration **Preparing properly before attending to a site**:
- Liaising with suppliers and senior staff to resolve issues **Doing installations when no Field Service work is required**:
- Programming of Crestron and Extron control systems for Boardroom installations **Being available to work overtime when required**:
- Being available to travel for work when required
- Being on stand-by when required
- Completing training when not attending to a client
- Be willing to assist as On-Site Technician when needed at certain customers
- Must be able to work and report without direct supervision
- Matric Essential
- A minimum of 2-4 years audio visual experience
- Strong knowledge of Audio-Visual systems
- Crestron and Extron programming non-negotiable
- Basic Room control experience.
- Audio experience including basic DSP programming
- Video Routing and switching experience - Video Conferencing endpoint experience - Polycom, Avaya
- Good communication skills
- Proof of technical skills - Good time management essential
- Good planning skills
- Strong attention to detail is essential
- Must have valid Driver’s license & own vehicle
**Job Types**: Full-time, Permanent
**Salary**: Up to R30 000,00 per month
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