Engine Field Service Technician
1 month ago
**DESCRIPTION**
**Job Summary**:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
**Key Responsibilities**:
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
**RESPONSIBILITIES**
**Competencies**:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications**:
Apprentice Trained Engine Technician (preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**:
Significant field service work experience
Expert level knowledge of and/or experience wi
-
Engine Field Service Technician
4 weeks ago
Gauteng, South Africa Cummins Inc. Full time**DESCRIPTION** We are looking for a talented **Engine Field Service Technician - Level III** to join our team specializing in **Service** for our **Service Operations Department** in **Johannesburg, Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Customer Satisfaction: By diagnosing and executing complex...
-
Field Service Technician
5 months ago
Gauteng, South Africa Tru-Trac Rollers Pty Ltd Full time**Installation and Maintenance Technician** **- Mining** - Regions: Middelburg, Witbank, Mooi Nooi, Roodepoort, Krugersdorp - Entry Level - Salary: R 8000.00, Negotiable - Benefits: Pension, Risk Cover, Funeral Cover, Life Insurance, Medical Aid - Transport - Sales and Safety Incentives - Type: Permanent **Minimum Requirements**: - Grade 12 - Living in the...
-
Engine Workshop Technician
2 weeks ago
Gauteng, South Africa Cummins Inc. Full time**DESCRIPTION** We are looking for a talented **Engine Workshop Technician - Level I** to join our team specializing in **Service** for our **Service Operations Admin and Management** in **Gauteng, South Africa.** **In this role, you will make an impact in the following ways**: - Enhancing Engine Performance: By completing repairs and rebuilds on engine...
-
Uc Field Service Technician
5 months ago
Gauteng, South Africa T Sun Recruitment Full timeResponding to calls logged by clients - Providing remote/telephonic support - Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time - Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time - Understanding each client’s Service Level Agreement contract and adhering to the required...
-
IT Field Technician
5 months ago
Gauteng, South Africa Vulcan Recruit Full time**Position**:IT Field Technician **Location**:Bedfordview, Gauteng **Remuneration & Benefits**:Salary is open for discussion | Medical Aid Contribution **About Our Client**: Our client is a software solutions company based in Johannesburg. They specialize in digital verification and payment solutions that ensure seamless and secure onboarding of customers,...
-
Field Services Manager
5 months ago
Gauteng, South Africa MCH International Recruitment Full timeField Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...
-
Service Technician
5 months ago
City of Johannesburg, Gauteng, South Africa Redheads Group Full timeAre you a motivated and skilled individual with a passion for problem-solving and customer satisfaction? We are currently seeking a **dynamic Service Technician** to become an integral part of our team. In this role, you will be responsible for performing various service tasks, identifying technical issues, and contributing to the enhancement of our...
-
Service Technician
5 months ago
Gauteng, South Africa Professional Recruitment Partners Full time**Service Technician - Machine Tools** Location: Edenvale **Salary**: R28 000 - R30 000CTC **Duties**: - Assist Services team with Installations, Services and Repairs on customer machines - Fault Finding - Identifying and ensuring that parts and consumables are ordered for clients - Liaising with sales on new opportunities - Accurate reporting to...
-
Civil Engineer
4 months ago
Gauteng, South Africa Lerena Recruitment Services Full timeCivil engineer Roads Professional Civil Engineer (B.Eng. or BSc) with strong experience in civil design registered with ECSA (PR Eng.) Min of 7 years’ experience in the design of roads and civils Undertaking technical and feasibility studies including site investigations Experience in bulk earthworks, road design, parking areas, sports fields, bulk...
-
Desktop Technicians/ Service Desk Agents/ Change
5 months ago
Gauteng, South Africa Posting on behalf of another company Full timeOur Gauteng-based client is seeking proficient and experienced Desktop Technicians/ Service desk Agents/ Change management admin to join their team. **Job Title**: Desktop Technicians/ Service desk Agents/ Change management admin **Location**: Gauteng, South Africa **Duration**: Full-time **Experience**: 3 to 5 Years of Experience in Desktop...
-
Electrical and Instrumentation Technician
4 months ago
Gauteng, South Africa Tru-Trac Rollers Pty Ltd Full time**Electrical and Instrumentation Technician (Belt Scales and Conveyor Equipment)** **- Mining** - Regions: Pretoria and International - Mid Level 5 years - Salary: Market related - Benefits: Pension, Risk Cover, Funeral Cover, Life Insurance, Medical Aid - Transport - Type: Permanent **Minimum Requirements**: - Grade 12 - Formal qualification in electrical...
-
Workshop Service Technician
1 month ago
Gauteng, South Africa Rand Air South Africa Proprietary Limite Full time**Workshop Service Technician - Electrician**: - Functional area: Service- Country: South Africa- City: Gauteng- Company name: Rand Air South Africa Proprietary Limite- Date of posting: Oct 7, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with...
-
Chemical Technician
5 months ago
Gauteng, South Africa Siphumeza Placements Full time**Chemical Technician is required for a Power Station based in Northern Cape - Upington** **Duties and Responsibilities** - Controlling, operation and maintenance of the treatment and parameters of the Water-Steam Cycle, Sampling and dosing system for steam cycle, Closed Cooling Circuit, Pre-treatment(clarification and filtration process), Water Treatment...
-
Technician
5 months ago
Gauteng, South Africa VaultGroup Full time**Area: Gauteng** **Key Roles & Responsibilities**: Perform installations as per the set standard of quality. Perform repairs as per the set standard of quality. Complete all relevant documentation associated with the installation/repair. Perform duties in a cost-effective manner. Able to multitask, prioritize, and manage time efficiently Able to...
-
Technician
4 months ago
Gauteng, South Africa Servest Careers Full time**Job Context**: **SERVEST **SECURITY** & TECHNOLOGY**, **A BUSINESS UNIT OF SERVEST (PTY) LTD HAS A TALENT POOL REQUIREMENT FOR SAQCC QUALIFIED FIRE SYTEM TECHNICIANS (SANS 1475).** **_ Please upload qualifications_** **Minimum Requirements**: - Grade 12 - Relevant Qualification - PSIRA Registered - Must be willing to work standby and overtime when...
-
Technician
5 months ago
Gauteng, South Africa Servest Careers Full time**Job Context**: **SERVEST **SECURITY** & TECHNOLOGY**, **A BUSINESS HAS A TALENT POOL REQUIREEMNT FOR **TECHNICIANS **REPORTING TO THE TECHNICAL **MANAGER**. THE PURPOSE OF THE JOB IS TO CONDUCT GENRAL MAINTENANCE, REPAIRS AND INSTALLATIONS IN SECURITY TECHNOLOY.** **Minimum Requirements**: - Grade 12 - Relevant Qualification - PSIRA Registered - Must be...
-
Control and Instrumentation Technician
3 weeks ago
Gauteng, South Africa ZiThembile Engineering (Pty) Ltd Full timeTechnician-Control & Instrumentation needed. *Job Mission / Purpose: To provide engineering designs, asset care and technical solutions. *Minimum Qualification: BSc Eng/ B Eng in Electrical / Electronics / Mechatronics / Computer / Industrial Engineer. *Related Experience: 2 years *Skills / Competencies required: - Provides technical input to design...
-
Control and Instrumentation Technician
4 months ago
Gauteng, South Africa ZiThembile Engineering (Pty) Ltd Full timeTechnician-Control & Instrumentation needed. *Job Mission / Purpose: To provide engineering designs, asset care and technical solutions. *Minimum Qualification: BSc Eng/ B Eng in Electrical / Electronics / Mechatronics / Computer / Industrial Engineer. *Related Experience: 2 years *Skills / Competencies required: - Provides technical input to design...
-
Motor Vehicle Technician
5 months ago
Gauteng, South Africa Jobs 4 All Full timeMotor mechanic/technician (Vehicle Service Centre) - Ireland (International) Our Client are an award winning after-sales care providers and now require a qualified Technician to join their Aftersales & Service Department. Job Role Working in a modern, well-equipped workshop, you will be expected to complete various repair and maintenance tasks within the...
-
Field Technician
2 months ago
Gauteng, South Africa JBenviroservices PTY Ltd. Full timeEquipment Installation and Maintenance**: Install and calibrate environmental dust monitoring equipment at client sites. (You will be trained) Field Data Collection: - Conduct field measurements and collect data related to dust levels and air quality. - Ensure that all collected data is accurate, consistent, and meets quality standards. Site Visits: -...