Key Account Manager

4 weeks ago

Johannesburg, South Africa DHL Full time

**Key Account Manager**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - South Africa has an opening for a **Key Account Manager** where you will maintain and Develop additional Business for overall sales development of DHL Global Forwarding Sales & Marketing function. Join us now in connecting people and improving lives.

**In this Key Account Manager position**
- You will be tasked primarily with managing and maintaining the key client accounts.
- You will maintain knowledge and awareness of competing products/service, discount and pricing structure and overall strengths and weaknesses to determine how best to service key accounts to stay with the business.
- You will maintain and updated sales funnel and participate in regular sales reviews in conjunction with the senior key account management.
- You will maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
- You will be responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts.
- You will be responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to business standards.
- You will regularly follow up with customers’ orders and timely collections of the business’s products to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
- You will lead solutions development for the identified improvement areas, coordinating involvement of any relevant business personnel.
- You will develop target lists of new business within existing portfolio and continuously review and update.
- You will establish and present customized offers to customers.
- You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
- You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
- You will prepare and realize planned sales calls.
- You will maintain all necessary information to assess credit worthiness of existing customer.
- You will support receivables functions.
- You will ensure Customer commitments are clearly communicated to respective operations - clear business set up process.
- You will report activities, quotes, sales calls and other information through customer database system i.e. ISell.
- You will perform roles and responsibilities in compliance with Company Policies, Procedures, and Instructions.
- You will be responsible for ISell record keeping and estimate preparation and follow ups.

**Now, here’s what we need from you**
- Must have a Matric.
- Bachelors’ degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field, an equivalent of the same in working experience is also acceptable.
- 3 years’ experience in a marketing operations or sales operation.
- 5 years’ experience of more of Key Account Management

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, c

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