Fund Assessor

2 months ago

Western Cape, South Africa Motor Industry Bargaining Council Full time

**Duties and Responsibilities**
- Ensures all member data on the Mibco system is correct and valid.
- Ensures that the employee/employer is due for the benefit applied for.
- Verifies the payment of the benefit due.
- Transacts and effects payments to the establishment, member or service provided concerned.
- Conducts investigations on queries and complaints and responds to the establishment, member, service provider and party concerned
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
- Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.
- Filing of all provident fund claims that are not on ready to process status.
- Process provident fund claims that are on ready to process status. ** Knowledge/Experience/Skills/Requirements**
- Verbal and written communication skills
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Must be a good team player and achieve objectives as set out by supervisor
- Must be meticulous in carrying out tasks/instructions etc.
- Must have good interpersonal and low-level decision-making skills
- Must have attention to details
- Above average administration skills required

**Qualifications**
- Matric (standard 10)
- At least 1 year Fund Benefit processing/ assessment experience
- General knowledge of benefit funds
- Customer orientated behavior
- Computer literate - Microsoft package (intermediate level) advantageous

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