Internal Audit

5 months ago

Cape Town, South Africa Lula Full time

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

**WHY WE DO IT**

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**

**_Collaborative _**_- we're a clan and work together as a team, always towards a common goal_

**_Committed_**_ - we're accountable and follow through no matter the challenge_

**_Curious_**_ - we look for better ways to do things and make a positive difference_

**_Connected _**_- we stay close to, learn from and look to understand each other and our customers_

**_Compassionate_**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

Lulalend is South Africa's first and only online and automated business-lending platform aimed at providing small and medium businesses with quick access to funding to help them grow We use data, technology and design to efficiently deliver capital to a market underserved by banks.

**WHAT YOU WILL BE DOING**

As our Internal Audit, you will report to our Head of Business Operations and be responsible for managing the quality assurance and internal audit processes for our operational teams, in close collaboration with the team leads within each business area. You will work closely with the teams to identify gaps / needs to ensure we deliver a world class customer experience. The focus of the role being on internal audit frameworks, quality assurance, coaching and customer experience in relation to product, process and service.

**QUALIFICATION AND EXPERIENCE**
- Matric/Grade 12 achieved
- Minimum of 5 years experience leading a quality function working as a quality assessor within financial services or similar environment
- Proven track record of developing quality and internal audit frameworks and parameters
- Experience creating quality scorecards
- Background in change management
- Demonstrated experience with quality monitoring and in-depth understanding of KPI's
- Highly flexible and able to adjust to an ever-changing high-pressure environment
- Excellent verbal and written communication skills
- Exceptional presentation skills
- Strong coaching and influencing skills
- Ability to analyze incomplete data, identify issues and come up with solutions

**THE COMPETENCIES WE'RE AFTER**
- The creation of a Internal Audit and QA framework across the organisation identifying and utilising best of breed tools embedded within the CRM tool.
- Ensure all quality and compliance assurance requirements are met
- Support business updates through quality assurance feedback and monitor adherence to
changes
- Facilitate QA criteria updates and how they align to conversion, compliance and customer
service
- Manage the quality system within the customer facing teams space and conduct frequent quality assurance checks
- Handle audit support queries and related tasks when required
- Work with the Sales, Credit and Customer Experience (CX) team members and team leaders to review customer satisfaction feedback and identify training or process gaps
- Plan, schedule and monitor the calibration process between QA, Sales, Credit and CX, team leaders and training
- Escalate major quality, service and compliance issues to management
- Identify with the team leaders any common areas of concern, and work with the Heads of Departments to undertake remedial action and escalate as appropriate
- Ensure appropriate and relevant documentation and record keeping is adopted to monitor
quality and compliance
- Provide weekly and monthly reporting and feedback to give insights into level of quality
assurance of the front-facing customer success team
- Manage the understanding and standard of quality assurance within the business and assist in the delivery of Quality training to employees as required
- Execution of quality control checks and delivering insightful and constructive reporting and feedback on the customer facing teams' performance

  • Internal Audit Intern

    6 months ago

    Cape Town, South Africa Employment Concepts Full time

    **Key Job Functions**: - Prepare internal audit project planning documentation. - Perform control effective and control adequacy reviews of business processes. - Conduct internal audits in line with the internal audit methodology. - Document/compile system descriptions; results of testing; and audit working papers to support findings. - Identify key issues...

  • Internal Audit Intern

    6 months ago

    Cape Town, South Africa Snatch.Work Full time

    We’re seeking an Internal Audit Intern interested in joining a large, listed food manufacturer, with massive brand presence, to be based in the Northern Suburbs, Cape Town. The role requires local, and nationwide travel. **Roles & Responsibilities** - Conduct internal audits on sites as per company guidelines. - Prepare documentation for review, of...

  • Internal Audit Manager

    1 month ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job Title: Internal Audit ManagerWe are seeking a highly skilled and experienced Internal Audit Manager to join our team at The Recruitment Council.Job Summary:The successful candidate will be responsible for leading the internal audit team in carrying out various responsibilities, including developing and executing a risk-based audit plan, conducting audits...

  • Internal Audit Manager

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Overview:West Coast Personnel is seeking a highly skilled Internal Audit Manager to lead our internal audit function. This role is responsible for providing assurance and consulting services to the board, audit committee, and executive management.Key Responsibilities:Develop and execute a risk-based audit plan to evaluate and improve risk management,...

  • Internal Audit Manager

    1 month ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job Title: Internal Audit ManagerThe Recruitment Council is seeking an experienced Internal Audit Manager to join our team. As a key member of our organization, you will be responsible for managing the Internal Audit Function, providing independent and objective assurance and consulting services to the board, audit committee, and executive management.Key...

  • Internal Audit Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Purpose:West Coast Personnel is seeking a seasoned Internal Audit Lead to manage the Internal Audit function. This role provides assurance and consulting services to the board, audit committee, and executive management. The successful candidate will evaluate and improve risk management, controls, and governance processes across the...

  • Internal Audit Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Geotech Full time

    About the RoleThe Manager: Internal Auditor will lead the internal audit function for Geotech's insurance business unit. This role is responsible for providing objective and relevant assurance, contributing to governance, and improving control processes across the organization.Key ResponsibilitiesDevelop and implement a strategic internal audit approach for...

  • Internal Audit Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Description:Hire Resolve's client is seeking a highly skilled Internal Audit Manager to lead their internal audit function. The ideal candidate will have a strong background in risk management and internal auditing, with experience in developing and executing audit plans.Responsibilities:Lead and manage the internal audit plan and execute the audit...

  • Internal Audit Manager

    5 months ago

    Cape Town, South Africa West Coast Personnel Full time

    Job Purpose:Manage the Internal Audit function, providing assurance and consulting services to the board, audit committee, and executive management. Evaluate and improve risk management, controls, and governance processes. Responsibilities:Develop and execute a risk-based audit planConduct audits and reviews of activitiesEvaluate risk management and internal...

  • Internal Audit Manager

    4 months ago

    Cape Town, South Africa The Recruitment Council Full time

    Job ResponsibilitiesLead the internal audit team in carrying out the following responsibilities: Develop and execute a risk based audit plan. Conduct audits and reviews of LionLifes activities, systems and processes. Evaluate whether risks within the organization is appropriately managed. Evaluate whether internal controls are effective in mitigating the...

  • Associate-internal Audit

    5 months ago

    Cape Town, South Africa LRI Invest S.A. Full time

    **Role Location: Cape Town **Department: Internal Audit Level of the role: Associate Employment Type: Permanent **Key** *** **Responsibilities**: - Adhere to the Institute of internal Auditors (IIA) code of ethics and standards - Assist in the execution of the internal audit plan - Perform internal audits onsite or remotely as per the internal audit plan...

  • Internal Audit Manager

    2 weeks ago

    Cape Town, South Africa Network Recruitment Full time

    Responsibilities Include (but are not limited to): Define, propose and implement a strategic approach for the insurance business units internal audit function that aligns with the Internal Audit Departmental strategy Contribute to internal audit departmental strategic planning, providing a focus for the insurance business unit Provide support and/or...

  • Internal Audit Manager

    1 month ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Internal Audit ManagerAt Hire Resolve, we are seeking a seasoned Internal Audit Manager to join our client's vibrant team. This role is ideal for a professional looking to make significant contributions within the organization. The Internal Audit Function is responsible for providing independent and objective assurance, including consulting services to the...

  • Internal Audit Manager

    2 days ago

    Cape Town, South Africa Network Recruitment Full time

    Responsibilities Include (but are not limited to):Defining, proposing and implementing a strategic approach for the insurance business units Internal Audit function that aligns with Internal Audits departmental strategyContribute to Internal Audits departmental strategic planning, providing a focus for the insurance business unitProvide support and/or...

  • Internal Audit Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    We are seeking a highly skilled Internal Audit Specialist to join our team at West Coast Personnel. The successful candidate will have a strong background in internal auditing and be able to effectively evaluate internal controls, identify risks, and develop recommendations for improvement.This is a fantastic opportunity for individuals looking to advance...

  • Internal Audit Graduate

    1 month ago

    Cape Town, Western Cape, South Africa KPMG-SouthAfrica Full time

    Job Opportunity: Internal Audit GraduateWe are seeking a highly motivated and detail-oriented individual to join our team as an Internal Audit Graduate. As a key member of our Internal Audit, Risk and Compliance Services practice, you will play a critical role in providing strategic sourcing of Internal Audit services to our clients.Key...

  • Internal Audit Director

    4 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    **Job Overview**The Recruitment Council is seeking a highly skilled Internal Audit Director to lead our internal audit team in carrying out key responsibilities.Key Responsibilities:Develop and execute a risk-based audit plan.Conduct audits and reviews of our activities, systems, and processes.Evaluate whether risks within the organization are appropriately...

  • Internal Audit Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Geotech Full time

    About the RoleGeotech is seeking an experienced Internal Audit Manager to lead the internal audit function for our insurance business unit. As a key member of our team, you will provide objective and relevant assurance, contribute to governance, and help improve control processes across the organisation.Key ResponsibilitiesStrategic Planning: Define and...

  • Internal Audit Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Santam Full time

    About the RoleAn exciting opportunity exists for an Internal Audit Coordinator to join the Group Internal Audit team at Santam. Reporting to the Senior Audit Manager IT & Projects, this role will be based in Cape Town.Group Internal Audit serves as an essential governance and control function for the Santam Group. The day-to-day functions of any modern-day...

  • Internal Audit Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    Senior Internal Auditor Job DescriptionA well-established retail financial services group in the Northern Suburbs is seeking a Senior Internal Auditor. This role offers the opportunity to gain broad perspectives across the organization through varied assurance and advisory assignments.Key Responsibilities:Responsible for the auditing of governance,...