Short Term Insurance Broker

9 months ago

Johannesburg, South Africa JHA Risk Services (Pty) Ltd Full time

**Job Title: Short-term Insurance Broker**

**Location: Parkhurst**

**Contract: Full Time**

Our firm, a boutique short-term insurance brokerage, is seeking a driven, detail-oriented Short

**Key Responsibilities**:
**Client Portfolio Management**:

- Develop and nurture strong relationships with clients, understanding their insurance needs, and building trust and rapport.
- Regularly review and assess the insurance coverage needs of clients within your portfolio, taking into account changes in their circumstances, assets, and risks.
- Offer tailored insurance solutions to clients based on their individual requirements, ensuring they have appropriate coverage.
- Conduct annual insurance reviews with clients to evaluate the adequacy of their existing coverage, and identify any gaps or overlaps.
- Facilitate adjustments to clients' insurance policies.
- Analyze clients' risk profiles and provide advice on risk mitigation strategies, such as implementing security measures, safety protocols, or other measures to reduce potential losses.
- Proactively manage policy renewals for clients, providing timely reminders, negotiating terms and premiums with insurers, and ensuring seamless transitions from one policy term to another.
- Stay updated on market trends, insurance products, and pricing changes, allowing you to provide clients with the most competitive and suitable insurance options.
- Proactive Communication: Maintain regular and proactive communication with clients, keeping them informed about changes in their policies, and providing relevant updates.
- Ensure compliance with regulatory requirements, industry standards, and internal procedures, maintaining accurate and up-to-date client records, policy documentation, and related information.
- Continuously enhance your knowledge and expertise in the insurance industry through professional development opportunities.
- Identify opportunities to cross-sell or upsell additional insurance products to clients within your portfolio, based on their evolving needs and preferences.
- Implement strategies and initiatives to foster client loyalty and retention.

**Claims Assistance**:

- Oversee the entire claims process, from start to finish, to ensure efficiency and effectiveness.
- Act as the main point of contact for clients regarding their insurance claims, providing updates, addressing concerns, and answering any questions they may have.
- Collaborate with insurance companies to facilitate the claims process, submit required documentation, and ensure smooth communication.
- Gather and organize all necessary documents and information related to the claim, such as incident reports, medical records, photographs, and any other supporting evidence.
- Evaluate the validity of each claim by reviewing policy terms and conditions, coverage limits, exclusions, and other relevant factors.
- Ensure that all claims are handled in compliance with regulatory requirements, industry standards, and internal policies and procedures.
- Clearly explain the claim procedures and requirements to clients.
- Resolve any issues or disputes that may arise during the claims process.
- Offer guidance and advice to clients on how to mitigate further damage, prevent future incidents, and maximize their insurance coverage.
- Track the progress of each claim, regularly updating clients on the status, and taking necessary actions to expedite the process whenever possible.
- Ensure that all claim-related deadlines, such as submission dates, response times, and payment schedules, are met promptly.
- Keep accurate and organized records of all claim-related communications, documents, and activities for future reference and audit purposes.
- Stay updated on insurance policies, industry regulations, and emerging trends related to claims management to provide clients with the most relevant and current information.
- Deliver outstanding customer service throughout the claims process, demonstrating empathy, professionalism, and a commitment to meeting clients' needs.

**Business Development**:

- Conduct research and analysis of the insurance market to identify potential business opportunities.
- Actively seek out and identify potential clients through various channels, including referrals, networking events, industry associations, and online platforms.
- Generate leads by leveraging your industry knowledge, existing contacts, and marketing strategies.
- Conduct thorough needs assessments for potential clients.
- Develop and present tailored insurance solutions and proposals to potential clients, highlighting the value and benefits.
- Negotiate terms, premiums, and coverage with potential clients to reach mutually beneficial agreements.
- Maintain a well-organized pipeline of potential clients, tracking leads, prospects, and opportunities through various stages of the sales process.
- Work closely with underwriters and insurers to obtain quotes, and evaluate risk assessments.
- Effectively convert potentia

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