Travel Ticketing and Reservations Agent

5 months ago


Cape Town, South Africa Red Deer Global Inc Full time

**Company Description**
With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
**Qualifications**
For you to be successful as a Ticketing agent with us, you would need to have the following experience:Tourism knowledge including **Hotels **and **Flights**
GDS knowledge is a must have - **Amadeus **as a priority and **Sabre **as basic (for at least **2 years experience**)
Ability to create **booking**, **ticketing**, **reissue**, **Q updates**
MS Excel and Word competency
Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
Monitoring systems for irregular ticket booking behavior
Excellent organizational skills and strong team player qualities
The ability to work variable shifts
Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
Quality control all international tickets issued overnight for correct commissions, lowest fare.
**Additional Information** Benefits**The opportunity to work in a highly paced environment
Hybrid employment model
Excellent salary
Bonus performance scheme.


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