Reservationist

5 months ago


Springs, South Africa HotelJobs.co.za Full time

**Area/Location: Springs**

**Summery**:
**Qualifications & Requirements**:

- Res Request or similar reservations system

**Experience**:

- Minimum 3 years’ experience.
- Res Request (or similar reservations system) experience essential

**Responsibilities include but not limited to**:

- To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-format’s
- etc. procedure
- To deal with the waitlists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximize occupancy with liaison of the reservationists, Reservations Manager and the General Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be
- outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups - check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations
- Reporting to directors
- Sober Habits, **NO DRUGS**:

- Impressive time management and organizational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.


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