Information & Technology Manager

2 weeks ago

Cape Town, South Africa Black Pen Recruitment Full time

**Job Title**: Information & Technology (IT) Manager (NGO/Art/Culture/Events)

**Location**: Cape Town

**Job Type**: Full Time | Hybrid

**Salary**: Market-Related

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.
- Proven experience (5+ years) in IT management roles, preferably in a nonprofit or community-driven organisation.
- In-depth knowledge of IT infrastructure, including servers, networks, storage, cloud and virtualization technologies.
- Strong understanding of cybersecurity principles, practices, and technologies.
- Proficiency in systems administration, including experience with Windows and Linux operating systems, Active Directory, and cloud platforms (e.g., AWS, Azure).
- Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders effectively.
- Strong leadership and project management skills, with the ability to prioritise tasks, delegate responsibilities, and meet deadlines.
- Flexibility to work occasional evenings, weekends, or holidays as needed, especially during the event period.
- Multilingual skills are a bonus

**Responsibilities**

**Infrastructure Management**:

- Oversee the design, implementation, and maintenance of the IT infrastructure, including servers, networks, and storage systems.
- Ensure the reliability, scalability, and security of all IT systems and infrastructure components.
- Monitor system performance and troubleshoot issues to minimise downtime and optimise performance.

**Systems Administration**:

- Develop and maintain system documentation, including standard operating procedures and configuration guides.

**Security and Compliance**:

- Implement and enforce IT security policies, procedures, and best practices to protect data and information assets.
- Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with relevant regulations.
- Respond to security incidents, conduct forensic investigations, and implement remediation measures as needed.

**Technology Planning and Strategy**:

- Cultivate a culture of volunteerism within the IT team, leveraging volunteers to drive projects and support ongoing initiatives.
- Drive cost-saving initiatives across all IT operations, including but not limited to Google and Microsoft services, hosting, software procurement, and telecommunications.
- Provide strategic guidance to the Organisation on IT-related matters, serving as a conduit for innovative solutions to drive organisational growth.
- Collaborate with the team to develop IT strategies and roadmaps aligned with the mission and objectives.
- Evaluate emerging technologies and trends to identify opportunities for innovation and improvement.
- Develop and manage IT budgets, forecasts, and procurement processes to ensure cost-effective use of resources.

**User Support and Training**:

- Provide technical support and assistance to the team, volunteers, and participants, resolving issues in a timely and professional manner.
- Develop and deliver training programs and materials to educate users on IT systems, tools, and best practices.
- Foster a culture of continuous learning and skill development among the IT team and end-users.

**Event Specific**:

- Manage and oversee event communications infrastructure, ensuring reliability and functionality during the event.
- Implement and maintain wifi networks, radio communication systems, and satellite technologies crucial for emergency services.
- Utilise expertise in Arduino, Raspberry Pi, and other relevant technologies to enhance event communications capabilities.

**About the Company**

Our client is the strategic driver of Burning Man culture in the Southern African region and plays a significant role in the arts and culture sector of South Africa. Most known for its flagship event in the Tankwa Karoo, as a public benefit organisation, our client is the human scaffold that helps a diverse creative community propel numerous arts and development projects. Their motto is to ‘Invent the world anew’ and they constantly strive towards this.

**Position Overview**:
Our client is seeking an experienced IT Manager to oversee the organisation’s information technology infrastructure and systems. The IT Manager will be responsible for managing all aspects of the IT environment, including hardware, software, networks, security, and telecommunications. This role requires a proactive and strategic individual who can effectively manage IT projects, support users, ensure data integrity, and implement technology solutions to meet the organisation’s evolving needs.

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