Hotel Receptionist

1 week ago


Cape Town, South Africa Tanya Serra Full time

Job Posted: 27-Mar-2024
- Location: Cape Town

Hotel Receptionist

About Us:
We are a prestigious 4-star hotel situated in the heart of Cape Town's Central Business District. Our prime location provides convenient access to numerous attractions, making us a preferred choice for holidaymakers and business travellers alike. Committed to delivering exceptional service and ensuring memorable experiences, we are currently seeking a dynamic and enthusiastic individual to join our team as a Hotel Receptionist.

**Job Description**:
As a Hotel Receptionist, you will be the first point of contact for guests arriving at our establishment. Your primary responsibility will be to provide a warm welcome and ensure a seamless check-in and check-out process. Reporting directly to the Front Office Manager, you will play a pivotal role in creating a positive impression and maintaining high standards of customer service.

Key Responsibilities:
1. Guest Relations: Greet guests upon arrival with a friendly and welcoming demeanor. Assist with luggage and provide information about hotel facilities, services, and local attractions.

2. Check-in and Check-out: Efficiently handle guest registration and departure procedures, including processing payments, issuing room keys, and providing relevant information about the stay.

3. Communication: Serve as a central point of communication between guests and various hotel departments, ensuring that guest inquiries, requests, and complaints are addressed promptly and professionally.

5. Problem Resolution: Handle guest complaints and concerns with tact and diplomacy, striving to resolve issues promptly and to the guest's satisfaction. Escalate unresolved matters to management as necessary.

6. Safety and Security: Adhere to hotel security protocols and procedures to ensure the safety and well-being of guests and staff. Monitor lobby area and report any suspicious activities or incidents to the appropriate authorities.

7. Team Collaboration: Collaborate closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and operational efficiency.

8. Professional Development: Stay updated on hotel policies, procedures, and services. Take advantage of training opportunities to enhance skills and knowledge relevant to the role.

Qualifications:

- Recent graduate from a reputable Hotel School or equivalent hospitality management program.
- Strong communication and interpersonal skills, with a friendly and approachable demeanor.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Flexibility to work various shifts, including weekends and holidays.
- Fluency in English; additional language skills are a plus.
- Job Title
- Hotel Receptionist - CBD
- Employer Type
- Employer Type -> Hotels
- Job Type
- Job Classification -> Reception/Concierge
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Cape Town
- Salary Type
- Monthly
- Salary
- R9000
- Start Date
- TBA
- Redirect me to HotelJobs.co.za


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