Hotel Receptionist

3 weeks ago


Cape Town, South Africa Karen Tupper Recruitment Full time

A 5* Hotel in Dubai seek to appoint a Receptionist to provide high-quality Front Office service to guests, address complaints and provide recommendations.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact with guests.

**Includes**:
Flights and visa
Accommodation
Medical aid
Meals on duty
Transport to and from work

**Responsibilities**:
Greet and welcome guests
Direct visitors to the appropriate person
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

**Requirements and skills**:
Proven work experience as a Receptionist, Front Office Representative or similar role at 5* property
Proficiency in Microsoft Office and Opera
Hands-on experience with office equipment
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Application Deadline: 2023/01/23


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