Hotel Housekeeper

3 months ago

Port Elizabeth, South Africa Impolo Full time

The Housekeeper is responsible for maintaining the cleanliness and organization of both the hotel and restaurant areas. This includes guest rooms, public spaces, dining areas, and back-of-house operations. The Housekeeper plays a critical role in ensuring a welcoming and hygienic environment for hotel guests and restaurant patrons, meeting high standards of cleanliness and service in both settings.

**Key Responsibilities:Hotel Area Cleaning and Maintenance**:

- Clean, sanitize, and organize guest rooms according to hotel standards.
- Change bed linens, replace towels, and replenish amenities such as toiletries, soaps, and shampoos.
- Dust and polish furniture, vacuum floors, and clean windows, mirrors, and other surfaces.
- Clean and disinfect bathrooms, including toilets, showers, and sinks.
- Report any damages or required maintenance (e.g., faulty appliances, leaks) to the housekeeping supervisor.

**Restaurant Area Cleaning**:

- Clean and sanitize dining areas, including tables, chairs, booths, and floors.
- Ensure restaurant restrooms are cleaned, stocked, and sanitized regularly.
- Maintain cleanliness in food service areas, including counters, serving stations, and back-of-house prep areas.
- Assist in setting up and maintaining cleanliness during restaurant service, including cleaning spills and managing trash.
- Clean and organize outdoor seating areas (if applicable).

**Public Area and Lobby Cleaning**:

- Maintain cleanliness and tidiness in public hotel areas such as the lobby, hallways, and elevators.
- Clean and disinfect high-touch surfaces such as doors, light switches, handrails, and counters.
- Regularly remove trash from public spaces and replenish supplies in public restrooms.

**Laundry and Linen Services**:

- Collect dirty linens and towels from guest rooms and restaurant areas, ensuring proper handling and delivery to laundry facilities.
- Restock clean linens and towels in hotel rooms and restaurant service areas.
- Maintain inventory of cleaning supplies and linens, and report supply shortages to the supervisor.

**Health, Safety, and Hygiene**:

- Follow health and safety protocols, including the safe use of cleaning chemicals and equipment in both hotel and restaurant areas.
- Comply with hygiene regulations, particularly in food service areas, to prevent contamination.
- Adhere to hotel and restaurant policies on cleanliness and safety to ensure a safe environment for both guests and staff.
- Report any safety hazards or repair needs in both the hotel and restaurant spaces to management.

**Guest and Patron Services**:

- Respond to guest requests for additional services, such as extra towels, pillows, or room service cleaning.
- Handle complaints and issues from both hotel guests and restaurant patrons professionally and escalate concerns to the manager if necessary.
- Respect guests’ privacy and follow “Do Not Disturb” policies.

**Operational Support**:

- Assist with deep cleaning tasks such as carpet cleaning, furniture cleaning, and window washing as needed.
- Help organize cleaning schedules to ensure that both hotel and restaurant areas are serviced efficiently, especially during peak times.
- Participate in pre-service setup or post-service clean-up for special events, banquets, or large dining reservations.

**Required Skills and Qualifications**:

- 1 year or more housekeeping experience in a hotel, restaurant, or similar setting is required.
- Strong attention to detail and a commitment to maintaining high cleanliness standards.
- Ability to multitask and prioritize between hotel and restaurant cleaning tasks.
- Ability to work in a fast-paced environment and handle physically demanding tasks.
- Strong communication skills and the ability to work effectively with a team.
- Flexibility to work shifts, including mornings, evenings, weekends, and holidays.

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