Reservationist

We are seeking a dedicated and experienced Reservationist to join our team remotely. The ideal candidate is a mature professional with a proven track record in reservations, preferably in the hospitality industry. You will be responsible for managing guest reservations, handling customer inquiries, and ensuring a seamless booking experience.

• Reservation Management:

  • Handle incoming reservation requests via phone, email, or online booking platforms.
  • Accurately enter and update bookings in the reservation system.
  • Confirm reservations and send booking details to guests.
  • Manage cancellations, modifications, and special requests.

• Customer Service:

  • Provide excellent customer service by assisting clients with inquiries regarding availability, rates, and services.
  • Offer tailored recommendations based on client needs and preferences.
  • Address and resolve customer complaints or concerns promptly.

• Administrative Duties:

  • Maintain accurate records of all reservations and guest information.
  • Prepare daily, weekly, and monthly reservation reports.
  • Coordinate with other departments (housekeeping, front office, etc.) to ensure seamless guest experiences.

• Communication:

  • Liaise with third-party booking platforms and travel agencies.
  • Respond promptly to emails and phone calls.
  • Maintain strong relationships with returning guests and VIP clients.

Qualifications & Experience:

• Minimum of 5 years’ experience in a Reservationist role, preferably in the hospitality industry (e.g., hotels, lodges, guesthouses).
• Familiarity with online booking platforms and property management systems (e.g., Opera, Nightsbridge, Protel, or similar).
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and manage time effectively in a remote setting.
• Stable internet connection and a dedicated workspace.

Preferred Attributes:

• A mature, reliable individual who values attention to detail and accuracy.
• Experience with handling international guests and bookings.
• Ability to remain calm under pressure and handle last-minute changes.

Benefits:

• Flexible working hours.
• Work from the comfort of your home.
• Opportunity to work with a dynamic and supportive team.