(Fleet) Operations Manager, Cape Town

2 days ago

Cape Town, South Africa Moove Full time

**About Moove**

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector

**About the Role**

Moove is looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the (Fleet) Operations Manager, reporting to the City Manager. As a proven result-driven person, the (Fleet) Operations Manager will be leading the Fleet Customer Success team for stellar performance.

In this role, you will dig deep into the monitoring and compliance of the Fleet Customer Success Team that makes the organization more efficient, effective, and compliant. If you've got resilience, some big ideas, and an uncanny knack for compliance, this is the role for you

**The Opportunity**

**What You’ll be Doing**
- Optimising driver performance.
- Leading Driver issue resolution efforts in collaboration with other departments.
- Ensuring compliance and administration of all verification procedures and enforcing all company policies and procedures.
- Coordinating with (Fleet) Maintenance Manager as required to resolve any escalated issues related to maintenance and repairs.
- Managing and overseeing all driver-related communication including but not limited to, driver operations, safety, compliance, Moove policies, and breakdown.
- Leading and Coaching the Customer Success and Onboarding Executives to support the drivers effectively.
- Contributing to the budgeting process from a Driver Relations & Monitoring perspective.
- Liaising with peers within the region & company to share knowledge and optimise operations.

**What You will need for this position**
- Bachelor's degree in logistics, or equivalent experience required.
- MBA is preferred
- 5+ years of relevant logistics, operations, and/or services management experience.
- Experience in a start-up

**KPIs that will be measured after you start**
- Supply Hours and days
- Trip completion rate
- Remittance rate
- Driver availability
- TAT Compliance
- Driver Retention
- Downtime Driver welfare issues

**Who You'll Be Working with**:
Directly reporting to our City Manager, and closely working with our Customer Success and Onboarding Executives.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove: Moove is a mobility asset finance company and **Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

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