Customer Service Agent

2 weeks ago


Isando, South Africa Jobs 4 All Full time

Position: Customer Service Agent - Must be from the trucking repair industry

Branch: Isando - Gauteng

Reporting Manager: Customer Service Supervisor

**Salary**: 8 000 - 10 000
- Manage large number of incoming / outgoing calls.
- Generate red alerts and escalation to higher management within reasonable time frame.
- Building sustainable relationship and trust with customer through interactive communication.
- Obtain accurate valid and complete information by using the correct tools supplied.
- Meet customer team targets.
- Keep records of customer interactions and process customer complaints and file documents
- Follow communication procedure, guidelines and policies set by the Company.
- Handle customer complaints and provide appropriate solution and alternatives within the time limits.
- Follow up and ensure case is resolved within the time frame.
- Go the extra mile to engage with the customer to resolve his complaint.

**Minimum Requirements**:

- Must have experience in the trucking repair industry.
- Matric or higher tertiary qualification
- Code 8 licence
- Minimum 2 years in similar role
- Read, Write and Speak English
- Proven customer support experience or experience as a Client Service Representative



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