Technical Support Analyst

2 weeks ago


Durban, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***:
We are in the market for a **Technical Support Analyst **with** native, bi-lingual or business proficiency in Spanish **to join our Technical Support team.

As Technical Support Analyst (Spanish Speaker) you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**_ This is a remote position._**

**WHAT YOU WILL DO**:

- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**WHAT YOU HAVE**:

- **Native, bi-lingual or business proficiency in Spanish (essential)**:

- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.



  • Durban, South Africa Initiate International Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Durban** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow standard...


  • Durban, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Durban** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow standard...


  • Durban, South Africa DigiCert, Inc. Full time

    at DigiCert Durban ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...


  • Durban, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (Spanish Speaker)**: at DigiCert Durban **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even...


  • Durban, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...


  • Durban, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...


  • Durban, KwaZulu-Natal, South Africa E-Merge Full time

    Our prestige client is seeking a Technical Business Analyst for their division that develops and supports trusted IT solutions for their industry in Southern Africa and Kenya which facilitate high efficiency in managing plant operations, enhance effective planning, decision-making and strategizing, and guarantee accuracy of cane payment and factory...


  • Durban, KwaZulu-Natal, South Africa Betting Entertainment Technologies (Pty) Ltd Full time

    About the PositionThe Application Support Team Lead is responsible for leading a team of Application Support Analysts in delivering exceptional service to customers. The ideal candidate will have a proven track record of success in a similar role, excellent communication skills, and the ability to work effectively in a fast-paced environment.Main...


  • Durban, KwaZulu-Natal, South Africa Ntice Search Solutions Full time

    Our client, a leading IT services company, is seeking an IT Data Support Analyst to join their team. This is a remote, work-from-home role; however, candidates must be based in or around Umhlanga/Ballito to attend monthly in-person team meetings.The ideal candidate is self-motivated, detail-oriented, and passionate about IT, with a strong interest in...


  • Durban, KwaZulu-Natal, South Africa TalenCo Recruitment Specialists Full time

    Company OverviewTalenCo Recruitment Specialists is a leading recruitment agency specializing in IT and business consulting services.We are committed to providing exceptional service to our clients and candidates, with a focus on delivering high-quality results in a timely manner.This Technical Business Analyst position offers the opportunity to join a...


  • Durban, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Matric - Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma). - A minimum of 3+ years of experience in an Application Support environment. - Minimum 1-year experience with databases. - Minimum 1-year server/client-side languages. - Exposure and experience with monitoring tools such...

  • IT Technical Support

    2 weeks ago


    Durban, South Africa iComputing Solutions Full time

    A good understanding of Windows OS & Mac OS. The ability to problem solve on the spot & spec custom solutions. Providing technical support remotely & onsite. **Salary**: From R10,000.00 per month Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma...


  • Durban, KwaZulu-Natal, South Africa BET Software Full time

    We Want You: Join us as an Intermediate Application Support Analyst and be the bridge between our users and technology You'll ensure smooth system performance, troubleshoot software issues, and optimise systems. In this role, you'll support operations, assist with upgrades, and follow SOPs to maintain peak performance. As part of our 24/7 team, you'll...


  • Durban, KwaZulu-Natal, South Africa Rubicon Full time

    About the RoleAs a Technical Support Professional, you will attend to customer technical support requests received electronically or telephonically. You will also assist senior support engineers in their support cases and provide technical guidance to sales consultants.

  • Branch Manager

    1 week ago


    Durban, South Africa Humres Technical Recruitment Limited Full time

    **Branch Manager - Permanent Technical Recruitment** **Must be South African citizen with full work permit** **Interested in a recruitment leadership role for an international group recruiting for the UK market? If an earning potential of more than ZAR 120,000 per month is attractive, then please read on.** We are looking for an individual with strong...


  • Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

    Job Title: Technical Support LeadJob SummaryWe are seeking a Technical Support Lead to join our team at IIE Rosebank College. In this role, you will be responsible for leading our technical support team and providing expert technical guidance and support.The ideal candidate will have extensive experience in IT with a focus on systems administration, network...


  • Durban, KwaZulu-Natal, South Africa Thasa Technologies Full time

    Technical Support and Troubleshooting RoleWe are seeking a highly skilled and experienced individual to join our support team as a Technical Support and Troubleshooting Specialist.Key Responsibilities:Manage and respond to technical support tickets, troubleshooting and resolving issues efficiently.Diagnose and resolve hardware, software, and network-related...


  • Durban, South Africa Motivity (PTY) Ltd Full time

    Job description **1. **OVERVIEW OF THE ROLE** **Function**: - Enterprise Specialist support Group products that are sold to Corporate, Business and Government. This includes but not limited to APN/VSAT/CUG/LTE/3G/SHARED DATA& VOICE. - Hands-on experience in Customer Experience and customer handling with excellent English speaking and writing - Support...


  • Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Pronel Personnel is seeking a skilled Technical Support Specialist to join their dynamic team in the telematics industry.The ideal candidate must have a strong technical background and experience in onboarding installers, fitting telematic devices, and providing electrical support.Main Responsibilities:Oversee the onboarding and training of...


  • Durban, KwaZulu-Natal, South Africa Thasa Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Thasa TechnologiesLIMS Technical Support Specialist (Mid-Level)Location: Preferably Durban-based candidates for ease of attendance for in-office days.We are looking for a skilled and experienced LIMS Technical Support Specialist to join our support team. This...