Major Account Manager

2 weeks ago


Johannesburg, South Africa f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

Our mission at F5 is to help customers secure and deliver extraordinary digital experiences.

In that context, the mission of a Major Account Manager at F5 is to:

- understand the business objectives of our customers
- partner with customers to decide how F5 technologies can make their apps more automated, more performant, more secured and more insightful
- Agree with customers on the value provided by our solutions then close business that is mutually beneficial
- Ensure the value customer expected is delivered

How do we conduct our business? The Be F5 Values
- We obsess over customer needs. In this role you will represent our customers. Escalate issues they might face, involve resources who can help, influence the product roadmapsYou will tailor solutions that help them achieve their goals, at a price that reflects the value they realize.
- We are Owners. In this role, you will own the customers satisfaction, and the revenues expectations associated to the territory. Company resources will support you, but you will ultimately hold yourself accountable for achieving the customers’ and company’ goals.
- We create a more diverse and inclusive F5. All facets of diversity bring value, make us more collaborative and innovative. Whatever your background, you are valued at F5, and we will be seeking diverse perspectives on all decisions.
- We help each other thrive. There is no individual success at F5, we actively collaborate with all stakeholders in the company, our ecosystem partners and of course our customers. Their success is our success, and we give our best to support one another.
- We make F5 more Agile. The industry is moving fast, and we want to stay ahead of the curve. To achieve that we embrace change, constantly learn, innovate in our tools and processes to better assist customers in their digital transformation journey.

What do we do?
- We thoroughly work to get the deepest understanding of our customers. We research the customers information. We map and engage all internal and external stakeholders of the digital transformation, from CxOs to engineers, from NetOps, SecOps, Devops, Platform ops to the business lines, whether they are employees or external partners. As a result, we understand their goals, how critical the projects are, what outcomes do they expect and what pain points they face.
- We gather and orchestrate expertise (system engineers, solution architects, sales specialists, partners, professional services etc..) to design solutions that solve customers’ issues and make a difference. We partner with customers to adjust, fine tune, and agree on the best possible solution in their own contexts.
- We build commercial constructs that reflect the value customers get from our solutions and the way they want to consume, mixing open source, perpetual licenses, subscriptions, ELAs or SaaS.
- We maintain close relationships with our buyers, involve the customer success and support teams to ensure the F5 experience meet their expectations.

What do we need to know?

In these fast-changing environments, our ability to own our education, use all available learning tools is as important as what we know at any given point of time. The following skills or expertise help us achieve our mission.
- Business Acumen. Understanding of the customer’s industry or geographical trends, their competitive landscape and peers’ initiatives with a focus on digital transformation.
- Ability to engage with and bring value to a wide range of personas, in different positions and roles. Excellent presentation and communication skills, in English and local language.
- Understanding of Applications architectures, how they are built and delivered, how they contribute to the business and what typical challenges they can create.
- Knowledge of the Modern Applications concepts (cloud native, containers, APIs, devops tools etc..).
- Leadership. Clearly communicate customers importance, objectives, and priorities. On-board the necessary expertise and manage them to deliver the best outcome for customers. This applies both pre and post sales.
- Ability to design tailored value propositions, get customers’ acceptance of the technical solutions and the value they bring to them based on their business imperatives.
- Master commercial constructs that meet customers perceived value and objectives, using all available license models (Open Source, Perpetual, Subscription or ELAs, SaaS).
- Close business in a mutually beneficial and timely manner.

**Qualifications**:

- Direct work experience in a relevant environment
- Bachelors degree preferred
- SFDC or equivalent knowledge for reporting and documentation
- Experience with Kubernetes, Ansible, AWS, Azure, HashiCorp or equivalent is a



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