Outbound Call Center Director

5 months ago

Cape Town, South Africa MCI Military Recruitment Full time

POSITION OVERVIEW:
**Job Title**:Outbound Call Center Director (Political Campaign)

**Job Type**: Full-time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
We are seeking a seasoned and visionary Outbound Call Center Director to lead our political campaigning initiatives. As a Director, you will play a pivotal role in shaping the direction of our outreach efforts, driving strategic decision-making, and ensuring the success of our political campaigns.

POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Develop and execute comprehensive outbound call center strategies and campaigns focused on political advocacy, voter mobilization, and grassroots engagement.
- Lead a multidisciplinary team of call center managers, supervisors, agents, and campaign strategists, providing guidance, direction, and support to achieve campaign objectives.
- Establish campaign goals, targets, and performance metrics, and oversee the tracking, analysis, and reporting of campaign outcomes to stakeholders and senior management.
- Collaborate with political consultants, campaign advisors, and external partners to develop campaign messaging, scripts, and voter outreach strategies that align with campaign objectives and resonate with target audiences.
- Drive innovation and continuous improvement in campaign tactics, technologies, and methodologies to optimize campaign effectiveness, efficiency, and impact.
- Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities, data management practices, and communications.
- Manage campaign budgets, resource allocation, and expenditure to maximize return on investment and achieve cost-effective campaign outcomes.
- Foster a culture of accountability, transparency, and excellence within the call center team, promoting professional development, teamwork, and a commitment to achieving campaign goals.
- Represent the organization in political forums, community events, and stakeholder meetings, advocating for campaign priorities, building relationships, and advancing campaign objectives.
- Stay informed about political developments, policy issues, and electoral trends, and provide strategic insights, analysis, and recommendations to inform campaign decision-making and messaging.

STANDARD QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Bachelor's degree in Business Administration, Finance, or related field; advanced degree or certifications in management or leadership preferred.
- Extensive experience in senior leadership roles within outbound call center environments, with a proven track record of success in political campaigning, advocacy, or related fields
- Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate complex political issues and campaign objectives into actionable plans and initiatives.
- Exceptional communication, negotiation, and relationship-building skills, with the ability to engage and influence diverse stakeholders, including political leaders, donors, volunteers, and community members.
- Deep knowledge of political processes, electoral systems, and campaign strategies, with a passion for civic engagement, social justice, and democratic participation.
- Proficiency in campaign management tools, CRM systems, and data analytics software to track, analyze, and optimize campaign performance.
- Demonstrated leadership qualities, including vision, integrity, resilience, and the ability to inspire, motivate, and empower teams to achieve ambitious goals.
- Flexibility to work evenings, weekends, and irregular hours as needed to support campaign activities, attend events, and meet deadlines.
- Bachelor's degree in political science, public administration, communications, or a related field; advanced degree or professional certifications preferred.

CONDITIONS:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office t

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