CRM & Pring Team Lead

2 weeks ago

Midrand, South Africa First Distribution Full time

**JOB PROFILE**:
**Job Title**:
**CRM & Pricing Team Lead**

**Division**:
**Operations**

**Location & Address**:
**Kyalami Business Park, JHB**

**Reports to**:
**Internal Sales Support Manager**

**Direct Subordinates**:
**2**

**Total Staff in Function**:
**3**

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Marketing
- Logistics
- Regional Managers

**External**:

- System Developers
- Partners/Resellers

**JOB SUMMARY**:
**Main Purpose of Position**:
We are looking for a talented, diligent CRM & Pricing Supervisor to maintain and administer Sage AccPac and Sage CRM databases. The role includes ensuring that costs and prices are controlled and managed effectively, while also ensuring that quality standards are met or exceeded.

You should have an excellent ability to diagnose and solve problems using your in-depth understanding of information systems and computing solutions, patience to communicate with a variety of interdisciplinary teams and users

**RESPONSIBILITIES AND DUTIES**:
**KPA**

**PERFORMANCE STANDARDS**

**Administration**
- High-Level understanding of the Sage AccPac and Sage CRM systems to ensure workable pricing models.
- Enter and analyze pricing and sales data, including confirming accuracy
- Decipher, update, and Maintain Brand pricing models for both existing and new vendors
- Collaboration with Brand Teams on pricing strategies and different projects they are involved in
- Frequent Review of pricing on open orders
- Maintaining training material for the different systems and provide training to users
- Understanding of the Vendor operational processes to ensure alignment of FD pricing models.

**COMPETENCIES**:
**Knowledge** - You must know:
**Skills** - You must be able to perform:
**Attributes** - You must in a way that will drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant brand products and process.
- Knowledge of vendor structure to have the correct point of contact.
- Knowledge of information management industry in South Africa.
- Knowledge of IT Industry.
- Excel Advance
- Demonstrated accuracy and attention to detail with numbers
- Demonstrated confidentiality.
- Ability to deliver on service level agreements.
- Demonstrated ability towards business intelligence.
- Emotional Intelligence.
- Adhere to all policies and procedures that are implemented by the Company.
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Trust - It is the starting point of working together, feeling safe, belonging to a group and being able to grow our values even stronger.
- Attitude - always demonstrate your best in your role and ensure professional attitude with internal and external customers.
- Respect - demonstrate respect with actions and words to internal and external customers.
- Accountability - accountable for the consequences of your action, both positive and negative.
- Integrity - consistently honest and truthful in dealings with peers, customers, and vendors.
- Teamwork
- strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
- Enjoyment - be creative and enrich the working atmosphere.

**Internal training associated with competencies**:

- Adhere and complete the Company Learning Map issued during the first week of employment to meet expectation

**Minimum Experience**:

- Sage CRM and / or Accpac Sage 300 system experience
- 2 - 3 years systems administration experience
- Matric Pure Maths
- 2-3 years working experience with mathematical / pricing formulae
- 2 -3 years pricing knowledge / administering
- 2-3 years’ experience in an IT Distribution environment - advantage
- 2-3 years’ experience in managing / supervising a team
- Advanced Excel Skills

**Must have Skills**:

- Must have strong analytical and mathematical skills
- Strong organizational and office technology skills
- Advanced background with ERP and CRM systems
- Ability to work with mathematical concepts - critical
- Comfortable managing and leading a team
- Proficient in IT systems terminology

**Office Requirements**:

- Work-from-office environment.
- Semi-formal dress code.
- Working hours are from 08:00 - 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.

Note:

- The remuneration package will be discussed during the interviewing process.
- Follow through with a 3-month probation review which will be scheduled by Human Resources monthly.
- You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable.
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