Quality Assurer

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Quality Assurer

The role requires you to facilitate quality delivery and ensure adherence to quality standards across various FNB segments to ensure implementation of identified quality methodologies and improvement initiatives

Are you someone who can:

- Facilitate quality delivery across the various teams
- Monitor quality adherence and compliance to quality standards
- Ensure implementation of identified quality methodologies and improvement initiatives
- Deploy the quality management tools
- Provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives
- Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation
- Assist in aligning processes in the business and to ensure that this is in line with customers expectations
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process
- Diploma or Degree.
- At least 3 to 5 years’ work experience in Short-term insurance industry experience.
- Paralegal experience advantageous
- At least 3 years’ experience in the handling of invoicing of Legal claims

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you do the following:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment

Post

Fnb

LI-ZN2

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

08/06/24



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