Information Technology Service Delivery Manager
3 weeks ago
**Duties & responsibilities **(including but not exclusive to):
- Ticketing: acknowledge/assign/track and finalization
- Manage Support queue - Resourcing allocation and prioritization
- Scheduling of Systems Engineer site visits
- Client liaison - Client care and relationship management via Service Level meetings
- Coordinating / assisting in Executive Report preparation
- Time sheet checking and overtime management
- Leave approval and tracking
- Order receiving and RMA Management; Delivery tracking (via notes)
- Ad hoc project management
- On and Off boarding of clients
- Co ordinate and drive daily meetings
- Formulate standard operating procedures and process improvements
**Skills required**:
- Accuracy and attention to detail
- A good knowledge of service delivery best practice
- Able to multi-task and prioritise work
- Excellent time management skills
- Phenomenal organizational skills
- Great Communication skills
- Can do attitude
- Ability to work without supervision
- Great interpersonal skills
- Trustworthy and reliable
Ability to commute/relocate:
- Pinelands, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years experience in Service Delivery/Customer Service do you have?
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