Credit Controller

2 months ago

Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
**Senior Credit Controller**

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Online Centre in Waterfall (Midrand) has a vacancy for a Credit Controller.**

**Duties and Responsibilities**:
**Collections/Handover**
- Collections on outstanding accounts as per assigned aging.
- Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
- Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
- Meeting monthly collection targets and reducing portfolio risk.
- Ensure that all payment plans are adhered to.
- Escalation and assistance of account related queries (Billing/statements/Payments).
- Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
- Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
- Manage holds on all accounts (current to be removed/arrears to be added).
- Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
- E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
- Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

**Administrations/Customer Service**
- Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/Natinal Senior Credit Controller and action once approved.
- Accurate processing of unallocated payments.
- Work closely with the admissions team by preparing pro rata calculations on cancellations.
- Credit balance investigations and updating status/notes on portal.
- Assisting with administration functions as and when required.
- Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.
- Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
- Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
- Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

**Quality Management & Reporting**
- This will include the evaluation of all other KPA (Key Performance Area).
- Items such as quality of work, deadlines met, and query handling will be checked.
- Quality of notes and information saved in Excalibur.
- Reports and documents prepared and sent to CSCC/NSCC.

**Competencies required**:

- Knowledge of Full Function Credit Control.
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
- Good Interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills.
- Sound numerical skills.
- Best suited to a friendly, organised person who works accurately and is able to handle pressure.
- Honest, trustworthy and ethical.
- Time management skills.
- Ability to produce basic reports using Microsoft Office.

**Minimum Qualification Requirements**:

- Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

**Minimum Work Experience Requirements**:

- Minimum of 2 years credit control experience.

**Salary**:

- Competitive salary commensurate with experience.

**Benefits**:

- Lifelong learning opportunities through LinkedIn Learning subscriptions.
- Staff and family discounts on educational programs within our brand portfolio.
- Incentive bonus structure based on performance and achievement of goals.
- Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
- Birthday vouchers to celebrate your special day.
- Competitive annual leave allowance for well-deserved time off and rejuvenation.

**Application Response**:
**Technical Support**:
**The IIE's Varsity College **is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

  • Credit Controller

    6 days ago

    Midrand, South Africa DataTech Recruitment Full time

    **Credit Controller: Keep the Cash Flow Flowing!** **Do you have a passion for detail and a knack for keeping finances in order? Are you a team player who thrives in a fast-paced environment? **If so, we're looking for a Credit Controller to join the Johannesburg team! In this critical role, you'll be responsible for the cash flow, ensuring timely payments...

  • Credit Controller

    5 months ago

    Midrand, South Africa Communicate Recruitment Full time

    Take the first step in exploring new career opportunities today. **Job & Company Descriptions** A multinational company based in Midrand is currently looking for a **Credit Controller **to join their team. As the Credit Controller you will ensure efficient collection, control and administration of monies owed to the company. As an **Credit Controller** you...

  • Credit Controller

    5 months ago

    Midrand, South Africa Communicate Recruitment Full time

    A Credit Controller is needed. Our client is currently seeking a Credit Controller (FMCG) to join their finance team permanently. They need someone that is hardworking, likes to prove themselves and goes the extra mile. **Duties**: - Reconcile accounts. - Resolve account queries. - All price claims, shorts and returns must be handled. - Print statements,...

  • Credit Controller

    5 months ago

    Midrand, South Africa Communicate Recruitment Full time

    Are you a seasoned Credit Controller? Do you have at least 3 years of credit experience? Are you in the market looking to make a bold career move to further develop your credit skills? Look no further as I would like to assist you in changing your career! **Qualification and Experience**: - Diploma in Financial Accounting / Credit Management Certificate -...

  • Credit Controller

    2 weeks ago

    Midrand, Gauteng, South Africa The Working Earth Full time

    Credit Control Function OverviewThe Working Earth is seeking a skilled Credit Controller to manage the full Credit Control function, ensuring timely and accurate processing of client collections. Key responsibilities include:Monthly reconciliationsClient collections and query handlingRequirementsQualifications: Matric Diploma in Accounting / ICMSkills: Excel...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line** **Senior Credit Controller** **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Credit Controller **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    4 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: **Senior Credit Controller** **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Credit Controller **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Credit Controller **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Credit Controller **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Debtors Manager **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line** Head: Finance **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line** **Debtors Manager** **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Controller

    5 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line** Head: Finance **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Credit Controller

    1 week ago

    Midrand, South Africa Network Recruitment Full time

    Job & Company Descriptions: Do you have a keen eye for detail and a talent for working with numbers? If you thrive in fast-paced environments and are committed to delivering accurate financial outcomes, this Credit Controller position with our client could be an excellent next step in your career As the Credit Controller you will be responsible for the...

  • Credit Controller

    1 month ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: **Senior Credit Controller** **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Credit Control Supervisor

    5 months ago

    Midrand, South Africa Fidelity Services Group Full time

    Job Summary: The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts,...

  • Senior Credit Controller

    2 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Credit Controller(National) **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Credit Controller

    3 weeks ago

    Midrand, South Africa Optimal Growth Technologies Full time

    Credit Controller Key accountabilities and decision ownership Ensure 100% of all KPI targets are met in line with C&R policies.To minimize bad debtTo ensure query resolutionTo follow up on non-paymentsTo liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEOs, FMs IT ManagersEnsure monthly billing and reports are sent...