Aftersales/service Admin
4 weeks ago
As technology changes so do the opportunities for business. Our client provides results that create high levels of efficiency and productivity, practical solutions that understand what it is you need to achieve from the implementation of new technologies and processes for climate control and industrial processes.
Type: Permanent
Job description / core competencies:
- Keeping filing of customer orders, invoicing and customer files up to date and ensure critical items are attended to.
- Assist with month end process of internal reporting.
- Ensure all mailing of customer statements and ensure they have reached their intended destination.
- Follow up on customer payments against statements.
- Reconcile expense reports.
- Service SLA inventory planning and liaison with team and customer for planned work.
- Management of breakdown intervention and planning for technical team.
- Manage technician time for project installation and commissioning.
- Telephonic support to customers when team is on the road. Capture all leads and customer requests, and log customer data on CRM.
- Writing up of project reports
- Assist with coordination of project team calendar
- Occasional general secretarial functions, when required
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Aftersales Product and Planning Manager
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Aftersales Product and Planning Manager
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Sandton, South Africa Staff Solutions Full timeTo develop and implement the Group's Aftersales strategy to realise the Group's Aftersales objectives in the South African Market.This involves deriving and implementing strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest lost customers (win...
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Aftersales Product and Planning Manager
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Sandton, South Africa Profile Personnel Full timeBrief Role Description To develop and implement the company's Aftersales strategy to realise the company group Aftersales objectives in South African Market. This involves deriving and implementation strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and...
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