Head of Air Freight

3 weeks ago

Johannesburg, South Africa DHL Full time

**Head of Air Freight - ZA**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for **Head of Air Freight - ZA**in **Johannesburg**,** **South Africa**.** Manage, control and develop the Airfreight (AFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources. Achievement of EAC targets for AFR as per budgets in the country. Join** us in connecting people and improving lives**

**In this Head of Air Freight - ZA position**

**Key Tasks**

**Customers**
- Identify and develop potential, sustainable customer relationships
- Respond to customer enquiries / complaints
- Lead in engagements and strategic customer interfaces with Key Account Contacts
- Provide leadership in the areas of product and business development, resource utilization, Country organization and activities
- Support and co-ordinate the development, implementation and localization of key initiatives and programmes
- Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
- Establish KPI’s and obtain agreement & commitment from Country management

**Stakeholders**
- Carrier contract/relationship and performance management
- Interact with commercial team (at country level) in terms of pricing
- Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
- Responsible for EBIT result at country/country group level AFR.

**Process**
- Defines, monitors and enforces targets to the operational units
- Select and assigns key positions to reach targets
- Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
- Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
- Defines and implements Airfreight ISO standards in line with corporate instructions
- Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy
- Proposes IT needs
- Responsible for Preferred Carrier adherence
- Responsible for Operational KPI’s

**People management**
- Determine organization's structure, roles and responsibility and performance targets for the function
- Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
- Develop a team spirit and multitasking capabilities within the team
- Plan, organize and direct an efficient and effective function
- Develop KPI’s with team members and monitor individual performance
- Conduct performance appraisal, including coaching
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
- Identify training needs and opportunities to develop a highly skilled functional department

**Now, here’s what we need from you.**
- In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports.
- Commercially astute with excellent business acumen
- Presentation and facilitation skills.
- Excellent training skills
- Strong Customer-facing and interaction skills
- Excellent Communication skills - spoken and written.
- Outstanding Negotiation and interpersonal skills
- Strong Leadership skills
- Analytical, organizational and motivational skills
- People Management skills

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF*

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