Steel Processing Quality Technician

2 weeks ago

Germiston, South Africa Enshrine Placements Full time

Our client provides a wide range of products and services to the steel industry in South Africa from their modern and comprehensive steel service centres and specialty steel divisions.

The enormous processing plant in Germiston boasts state-of-the-art equipment and handles in excess of 700 000 tons of steel every year. They are able to maintain critical steel product stock levels, and have a vast transport infrastructure, which allows for rapid distribution of steel products. The branch incorporates all of the company’s products, services and divisions (except for the tube division) and they distribute a large variety of steel to the local structural and plate industries as well as the export market.

Products include automotive, cash sales, fabricated steel, flat products, long products as well as open sections. Services range from blanking, coil processing, cropping, export and trade, fabrication, slitting and guillotining to merchanting distribution and a service centre.

**Position details**

Type: Permanent

Reports to: Quality Assurance Manager

Primary purpose: Provide clear leadership for the development of an environment focused on Quality. Develop quality-process links with customers inline with the Quality Management system (including: TS16949, ISO14001 / ISO 9001 / OHAS18001) Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), Controls Plans, Failure Mode and Effect Analysis (FMEA) and Supplier Quality Assurance (SQA) processes and oversee continued compliance and embedding across the business. Responsible for maintaining relationships with customers and suppliers to maximise profit potential and ensure efficiency. Manage the audit programme as well as supplier development and improvement and play a key role in ensuring project deliveries. Work proactively with internal and external customers. Lead a ‘correct at source’ and problem-solving methodology (Lean). Lead the team to achieve quality targets for customers and business goals.

Key performance areas (duties & responsibilities):
Quality:

- Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance
- Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies
- Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures
- Champion a program for the implementation and sustainment of a continuous improvement culture
- Act as a point of contact for customer complaint issues and visit customers timeously
- Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts
- Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
- Introduce new systems and procedures where appropriate
- Undertake internal and process audits of the Quality Management System (QMS)
- Establish and refine quality sign-off instructions, standards and documentation
- Report against agreed quality metrics on a monthly basis
- Lead regular quality meetings with representatives from appropriate departments to establish an action plan for improving build quality
- In conjunction with the Supplier Quality Assurance function, reduce the effect of non-conforming supplier materials on the production area quality
- Attend various meetings and action/communicate instructions,
- Produce written reports and make presentations
- Undertake continuous training and development
- Perform root cause analysis and resolve problems
- Stay current and up to date on any changes that may affect the supply and demand of needed products and materials and advise others of any impact
- Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
- Ensure KPIs are met by working to the overall plan, including management of, and reporting. Report on achievement of targets and identify any actions required
- Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
- Conduct risk assessments of processes and tasks in the department

Documentation and reporting:

- Ensure meaningful, accurate, timeous and complete information is recorded on all documentation relative to your area of responsibility and the compilation of all performance statistics and reports
- Ensure that the branch complies with all regulatory bodies and preparation for audits are completed on time
- Ensure that non-conforming product is located in the correct stock allocation and facilitate the disposal when approved
- Complete non-conformance reports within the required timeframe

Health, safety and environment:

- Ensure that all Health, Safety and Environmental requirements are adhered to without compromise

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