Baristas

1 month ago

Southern Suburbs, South Africa HotelJobs.co.za Full time

We are looking for experiences and qualified Baristas in the Southern Suburbs areas of Cape Town:
**Duties and Responsibilities**:

- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
- Preparing and serving food items such as soups, sandwiches and pastries
- Answering customers’ questions about menu choices
- Promoting and recommending menu options to customers
- Taking payment from customers
- Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
- Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
- Keeping the work environment and cafe seating area clean, sanitary and organized
- Responding to and resolving customer concerns or complaints
- Evaluating and modifying processes to improve efficiency and quality of service
- Attracting new customers and refining the menu

**Required Skills and Qualifications**:
Baristas need a variety of skills to memorize drink recipes, learn how to operate equipment and provide efficient customer service. A successful Barista should possess the following skills:

- Excellent listening and communication skills to effectively interact with coworkers and customers
- Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful
- Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts
- Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas
- Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with mínimal errors
- Time management and organizational skills to work efficiently and effectively in a high-volume workplace

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