Ier Call Centre Agent

7 months ago


Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges

**Key Performance Areas**
- Manage Emergency Calls
- Find solutions to uncommon problems
- Perform administrative duties

**Key Tasks**

**Manage Emergency Calls**
- Operate a multi-line telephone console and alert system
- Obtain pertinent information necessary to the dispatch process
- Use the network to exchange information with other law enforcement and/or emergency response units

**Find solutions to uncommon problems**
- Perform emergency medical dispatch and crisis intervention services
- Determine the level of priority of calls and enter information into computer-aided dispatch system

**Perform administrative duties**
- Maintain accurate records on each request for assistance
- Any other relevant instructions pertaining to the department and issued by the Manager

**Other requirements**
- Must have valid driver’s license and own vehicle
- Required to travel
- Attend events as and when required

**When the job will be performed**
- 24 hours according to a shift roster

**Essential Qualifications**
- Matric
- BAA / First Aid level 3

**Desirable Qualifications**
- National Certificate in Emergency Care

**Essential Experience**
- 2 years experience in an Emergency contact centre
- Customer care experience
- Experience with working shifts

**Knowledge and Skills**
- Excellent Computer skills
- Understand basic dispatch codes, as well as standard abbreviations
- Excellent communication skills
- Good organising skills
- Time management skills
- Problem solving skills

**Attributes**
- Able to prioritise a large volume of calls
- Maintain patience and efficiency
- Active listener
- Ability to work under stressful situations
- Responsible
- Accountable
- Honest, hardworking and humble

For more information please contact:
**Angelique Hart


  • Call Centre Agent

    9 months ago


    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our internattional contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...

  • Call Centre Agent

    5 days ago


    Johannesburg, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R200 000 - R300 000 per annum** Are you an extraordinary Call Centre Agent? Do you have a high degree of self-motivation...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa i-Talk Financial Services Full time

    The Blutrain Group are looking to employ Driven Outbound Call Centre Agents Outbound call centre agents selling cellular contracts. - Achieving sales targets. - Responsible for processing all correct information and finalizing sales. - Adhering to sales team standards checklist skills. - Possess exemplary sales skills. **Requirements**: - 6 Months...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...

  • Call Centre Agent

    2 days ago


    Johannesburg, South Africa 3way Marketing Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Handle customer inquiries telephonically**: - Provide customers with accurate product and service information in an...

  • Call Centre Agent

    2 days ago


    Johannesburg, South Africa 3way Marketing Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Handle customer inquiries telephonically**: - Provide customers with accurate product and service information in an...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Eltel Full time

    Are you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative insurance industry. Avbob and Life Insurance agents Located in Randburg,close to all transport links. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Pink Elephant Full time

    **Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...

  • Call Centre Agent

    3 hours ago


    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial services industry is seeking an experienced Call Centre Sales agent to join their dynamic team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - Capability to produce content on time, with attention to detail, and an emphasis on identifying and pitching to a...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...


  • Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...

  • Call Centre Agent-2

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa British Airways Full time

    **CALL CENTRE AGENT - JOHANNESBURG** **THE ROLE** The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The...