People Services Officer

2 weeks ago

Houghton Estate, South Africa SBV Services (Pty) Ltd. Full time

Provide service excellence in the validation and execution of end to end transactional and system administration value chain
- Collaborate with stakeholders at the centres on transactional admin and HR requests in line with business changes/requirements.
- Responsible for processing and tracking all transactions for one’s allocated area of responsibility according to standards and applicable timelines, including but not limited to:

- Employee Movements
- Benefits
- Leave
- Overtime
- Rewards ( for example long service)
- Etc.
- Accountable to verify / process all documents/packs on notification received from stakeholders via SAGE against the statutory and SBV requirements prior to submitting the packs for second-level verification and approval by the People Services Manager.
- Accountable to engage the applicable stakeholder on incomplete packs or queries and drive until complete and within payroll cutoff timeframes, escalating where applicable post 3 attempts of resolution.
- Validate if all documents are loaded correctly and notify payroll of the request for processing.
- Track and monitor requests received and processed monthly by updating the shared folder with payroll on transactional processing to ensure close-out of requests within the stipulated timeframe.
- Enroll and manage employees on the Kronos system for one’s allocated area of responsibility
- Responsible to validate the kronos timesheets for one’s allocated Support Office area of responsibility
- Capture all information onto SAGE and provide electronic documentation on SAGE for applicable processes ( for example claims, transfers, etc)
- Execute all administrative duties associated with benefits administration including lodging on all Claims, retirements, and associated tasks of Employee Benefits in accordance with the applicable legislation and governing body guidelines including but not limited to:

- Group Cover
- IODs
- Retirements
- Medical aid
- Deaths
- Etc.
- Scrutinize sick leave reports to identify trends that may indicate possible impending disabilities and notify HR Operations to start consultations with employees.
- Act as the custodian of the claim on behalf of SBV until completion, executing the below in a professional manner:

- Follow up on all outstanding documents both from HR and family members.
- Meet with family members, specifically in relation to death claims, to help in the completion of the claim forms and requirements.
- Provide updates to management on outstanding items.
- Escalate concerns or challenges to the Benefits Specialist
- Compile reports in accordance with the applicable templates and timeframes
- Investigate the distribution of death claims and compile recommendations with supporting documentation for the trustees to consider.
- Provide support and administration coordination for Employee Wellness Program & Initiatives
- Accountable for the accuracy of leave linking as per terms and conditions including the maintenance of employee records
- Monitor and guide your applicable stakeholders on the leave standing around compliance and high leave balances for one’s allocated area of responsibility
- Distribute letters informing employees of leave to be taken to avoid forfeiture and manage employee leave balances effectively.
- Monitor and track the sign-off register for employee letters sent on leave balances and forfeiture of leave.
- Upload the signed the register on the system for record-keeping purposes.

Provide advisory and consulting services to stakeholders.
- Provide advice to various stakeholders on the execution and best practice with regards to the services of People Services such as:

- Employee Wellness and Benefits
- Overtime Understanding and management
- Leave management and understanding
- Talent Management principles
- Performance management principles, timelines and requirements
- Consulting
- Etc.
- Visit the centers to guide and train both line management and HR on the offerings and policies of People Services
- Partner with HR Operations to certify the process and guidelines applicable are understood and executed with completeness and accuracy.
- Liaise with external vendors and legislative bodies where applicable to achieve the objectives of the department.
- Drive the performance appraisal cycles with one’s allocated SO managers, capturing scores on the system / excel that can be provided to the Rem Department
- Provide Talent Management support and guidance to your stakeholders

Stakeholder & Vendor management
- Expedite delivery of services by establishing and maintaining working relationships with both internal and external stakeholders
- Work with internal departments to validate cohesiveness and timeliness of service execution.
- Establish and maintain vendor partnerships that will add to the Employee Value Proposition of SBV through execution of benchmarked programs and initiatives.

Query Management
- Be an advocate for the query management system, guiding the HR Of

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