Call Centre Agent

4 weeks ago

Houghton Estate, South Africa MSA Outsourcing Solutions (Pty) Ltd Full time

**Role At a Glance**
MSA Outsourcing Solutions is seeking highly experienced Customer Service Advisors to join our in office remote services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. This role is an in office role. The role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).

**Main Tasks**
*Inbound Calls
*Outbound Calls
*Responding to job customer queries in a timely and pleasant manner
*Accurately overseeing a dashboard of active customers
*Actively assist and participate in the and retention of customers through problem solving and troubleshooting
*Maintaining and developing relationships with customers
*Update customer progress tracking system regularly
*Assist with creating customer, engagement and training tools
*Inputting complex data to create complete and detailed reports
*Storing and securing of client data

*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R9,000.00 per month

**Experience**:

- Customer Care: 1 year (preferred)
- Administration: 1 year (preferred)
- Data Processing: 1 year (preferred)

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