Debt Collector
1 day ago
**Position title**:Debt Collector
**Department**:Finance & Hearing Hub
**Work Location**:180 Garsfontein Road, Ashlea Gardens, Pretoria.
**Supervisor/Manager**:Financial Manager
**Job purpose**:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
**REQUIREMENTS**
**Minimum education (essential)**: National Senior Certificate
Minimum applicable experience (years): 4 years
Required nature of experience:
- Debt collection
- Experience in an international call centre is beneficial
**Skills and Knowledge **(essential)**:
- Accounting Software (ie Pastel / Xero)
- Microsoft Excel
- Google Suite
**Other**:
5 days a week; 9 hours a day with an hour lunch.
Hours: 9am - 6pm EST.
**COMPETENCIES**
**Essential Competencies**:
- Examining Information
- Establishing Rapport
- Showing Composure
- Resolving Conflict
- Meeting Timescales
- Checking Things
- Following Procedures
- Upholding Standards
**Important Competencies**:
- Interpreting Data
- Developing Expertise
- Adopting Practical Approaches
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Managing Tasks
- Producing Output
- Taking Action
**KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES**
**Debtors liaison (90%)**:
- Follow debtors collection process.
- Suggest optimisations to debtors collection process.
- Ensure proper record is kept of all communication with debtors on relevant platforms.
- Ensure Salesforce is updated with activities in the debtors process.
- Ensure customer contact details in Salesforce are correct after confirming details with the customer.
- Update and maintain customer contact details in Salesforce.
- Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.
- Meet all relevant debtors deadlines.
- Plan and structure daily work to meet deadlines efficiently.
- Negotiate payment arrangements with customers to increase debt collection.
**Stripe administration (10%)**:
- Process payments on Stripe.
- Update credit card details on client accounts.
- Maintaining records of the above on relevant platforms.
- Process credit notes on Stripe.
- Compile letters of demand
**QMS**:
Follow relevant processes in line with the dictated QMS processes
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