Debt Collection Agent for a Yes 4 Youth Program
3 months ago
Ver-Tex Solutions has established itself as a leading debt recovery company since 2008.
Our company is guided by the principle of respect - respect for our clients, employees, and respect for the people we are collecting from. We handle all our business professionally and effectively.
**About the YES 4 Youth Program**:
The YES (Youth Employment Service) programme is a business-led government backed initiative designed to create employment for one million people aged 18- 35.
With the national youth unemployment crisis requiring urgent attention, the Youth Employment Service initiative aims to give an entire generation of youth the opportunity to gain work experience, transforming their lives, the businesses they help grow, and the economy of the entire country.
**Responsibilities**:
**Knowledge and Skills**:
- Proficiency, complete understanding of collections software systems and computer literacy
- Business Acumen, customer profiling capability of understanding customer payment history
- Persuasion and negotiation skills (Adult to Adult conversation), the ability to be able to persuade customers to pay their debts and/or make arrangements to pay them off over a reasonable affordable time period, which may involve using persuasive language or negotiating with customers to find a solution that works for both parties.
- Organizational skills, the ability to manage deadlines and prioritize their workload accordingly.
- Attention to detail, the ability to be detail oriented.
- Conflict management, demonstrate the capability to employ common sense and integrity.
- Dispute resolution, the ability to resolve disputes efficiently and effectively.
- Collection policies and procedures, have a clear understanding of key policies and procedures.
- Call quality assurance delivers a high standard of adherence -98% to call scripts.
**Behavioral and Personal Characteristics**:
- Have a strong passion in achieving results aligned to targets.
- Have a strong commitment to time management.
- Proficient in managing stress and resolving conflicts.
- The ability of being self-led and disciplined.
- Strong focus on achieving results.
- Capable of inspiring and motivating others
**Specifications**:
**Essential (Must have)**:
- Grade 12
- Debt Collections experience.
- As a Collection Agent, you will leverage your expertise to recover outstanding debts while ensuring compliance with the Debt Collectors Act and adhering to the principles of POPI.
- Being registered with the Debt Council offers a distinct advantage.
**Salary offer**:
**Basic Salary, R4781.26 PLUS**:
- Basic Salary monthly incentives up to R6500 - guaranteed monthly based on individual performance.
- Monthly commission on rand value collected.
- Monthly incentives on paid Settlements and Electronic payments.
- Monthly and Annual incentives for top performance.
Pay: R4 781,26 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Debt Collection: 1 year (required)
Expected Start Date: 2024/11/04
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