Debt Collector Agent

2 weeks ago

Pretoria, South Africa Cockatiel Full time

We are looking for a Debt Collector to collect outstanding amounts for clients in the Health Industry. Have at least 50 conversations with clients in arrears per shift.

**KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES**

**Debtors liaison**:

- Follow debtors collection process.
- Suggest optimisations to debtors collection process.
- Ensure proper record is kept of all communication with debtors on relevant platforms.
- Ensure Salesforce is updated with activities in the debtors process.
- Ensure customer contact details in Salesforce are correct after confirming details with the customer.
- Update and maintain customer contact details in Salesforce.
- Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.
- Meet all relevant debtors deadlines.
- Plan and structure daily work to meet deadlines efficiently.
- Negotiate payment arrangements with customers to increase debt collection.

**Stripe administration**:

- Process payments on Stripe.
- Update credit card details on client accounts.
- Maintaining records of the above on relevant platforms.
- Process credit notes on Stripe.
- Compile letters of demand

**Minimum education (essential)**:

- National Senior Certificate

**Required nature of experience**:

- 4 years Debt collection
- Experience in an international call centre is beneficial

**Skills and Knowledge (essential)**:

- Microsoft Excel
- Google Suite

**Other**:

- 5 days a week; 9 hours a day with an hour lunch.
- Hours: 9am - 6pm

**Essential Competencies**:

- Examining Information
- Establishing Rapport
- Showing Composure
- Resolving Conflict
- Meeting Timescales
- Checking Things
- Following Procedures
- Upholding Standards

**Important Competencies**:

- Interpreting Data
- Developing Expertise
- Adopting Practical Approaches
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Managing Tasks
- Producing Output
- Taking Action

**Job Types**: Full-time, Permanent

**Salary**: R13,500.00 - R15,000.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Debt collection: 4 years (required)
- International Call Center: 4 years (required)

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