Training & QA Specialist Courier

6 months ago

Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

**Overview**

**Training & QA Specialist Courier**

**Company Overview**:
This is an exciting role working for one of the UK’s largest parcel delivery price comparison sites. The role is fully remote
(Work from home). Our mission is to revolutionise the logistics industry with highly innovative, disruptive technology.
We’re a leading ecommerce business, powered by our own proprietary cutting edge technology. This is your chance to
join a high-growth, innovative business, that offers great career prospects.

**Position**: Training and Quality Assurance Associate (Training Specialist)

**Location**: [Specify Location]

**Reports to**:[Specify Manager/Supervisor]

**Job Summary**:
We seek a highly motivated and detail-oriented Training and Quality Assurance Associate with a strong focus on training to
join our team at ParcelHero. The Training and Quality Assurance Associate will play a pivotal role in developing and
implementing comprehensive training programs for our teams, ensuring their competence, and driving continuous
improvement in service quality.
Key Responsibilities:

- Deliver training programs to ensure a consistent understanding of company policies, procedures, and best

practices.

materials, and facilitate engaging and effective training sessions.
- Conduct new hire onboarding training, focusing on equipping new employees with the knowledge and skills

necessary for their roles.
- Utilise reporting tools to measure the effectiveness of training programs and identify areas for improvement.
- Monitor and evaluate the performance of employees through training assessments, role plays, and mock
- Work as a part of the Quality Assurance team to develop and refine quality assurance guidelines, ensuring

alignment with training objectives.
- Participate in the design and execution of quality assurance audits and evaluations, providing actionable feedback

to improve service quality and customer satisfaction.
- Analyse training and quality assurance data to identify trends, gaps, and opportunities for enhancement, and

propose solutions accordingly.
- Utilise industry experience and stay up to date on changes in shipping technology and regulations to ensure

training materials and quality standards remain current and relevant.
- Contribute to the creation of training and quality assurance documentation, manuals and a range of other

resources.
- Assist in the development of key performance indicators (KPIs) and metrics to assess the impact of training and

quality assurance efforts.

**Qualifications and Skills**:

- Proven record working remotely
- Bachelor’s degree in any field or equivalent certifications, preferably in Education, Training and Development,

Business, or a related field.

**Job Specification**: Training and Quality Assurance Associate
- Proven experience in training design, development, and delivery, preferably within the International logistics or

shipping industry (road and air freight only).
- Strong presentation and facilitation skills with the ability to engage and inspire learners.
- Excellent interpersonal and communication skills, both written and verbal, to collaborate effectively with cross
- functional teams.
- Analytical mindset with the ability to assess training effectiveness and make data-driven recommendations for

improvement.
- Excellent Organizational skills.
- A proven ability to multi-task.
- Adaptability and flexibility to thrive in a fast-paced and evolving environment.
- Positive attitude, strong work ethic, and a commitment to delivering high-quality results.

**Benefits**:

- Fully remote.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement within a rapidly expanding company.
- Collaborative and inclusive work environment.
- Access to cutting-edge technology and tools in the logistics industry.

Note: This job specification is intended to outline the general nature and level of work performed by employees within this
role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the job.

**Salary**: R25,000.00 - R50,000.00 per month

Application Question(s):

- Do you have a Bachelor's degree in any field or equivalent certifications, preferably in Education, Training and Development, Business, or a related field?
- Do you have fast internet, a UPS or other power outage backup supply as well as a head set to work from home?
- Do you have experience in the international courier / Logistics industry(DHL / DSV etc?
- Have you done courier training?

**Experience**:

- training specialist: 2 years (preferred)

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