Admin Associate- Jabulani Mall
6 months ago
**What you will love doing in this role**
**Enhance customer interaction through a positive sales & service experience**
- Manage customer queries on accounts / short deliveries / replacements / pick up’s / irate customers/goods return’s and urgent orders
- Provide customer assistance with regards to installment payments, query resolution, order processing and goods returned
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility by ensuring that advice is always given in the customers best interest
- Ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity
- Ensure customers immediate needs are ascertained, and assist accordingly
- Ensure customers are assisted at self -help kiosks
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
- Actively promote the Brand by participating in activations
**Product and process knowledge retention**
- Ensure that you are up to date with the catalogue and homechoice Products
- Ensure that you are up to date on offers and pricing aligned to catalogue
- Ensure that your system knowledge with regards to customer sales & service is up to date
**Visual Merchandising & Housekeeping**
- Support Visual Merchandising aligned to VM & Housekeeping protocols
- Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
- Spot checks on opening times
**Goods returns & administration**
- Manage Customer returns administration and stock returns to WFS /GR book audits
- WFS Feedback
- Process GR - Refunds / Credit Customer"
**Catalogue stock management**
- Ensure Catalogues are always readily available
- Ensure that you are up to date with Stock volumes advertised & promotions
**Assessment process completion**
- Ensure that Assessments are documented on customers account
- See that assessments are posted and collected timeously"
**Stock management**
- Stock orders, taking constraints into consideration such as storage space and stock on hand
- Assembling of goods delivered for Showroom floor
- Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
- Maintaining Stockroom according to Business standards
- Replenishing of Spares for breakages
- Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
- Ensure that floor check & stock take on Click & Collect parcels are done weekly
- Feedback to be sent to Stockroom Manager & any discrepancies reported
- Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
- Ensure daily duties as per Stockroom roster is adhered to
- Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
- Ensure all Click & Collect parcels are scanned same day as delivery
- Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
- Ensure that Stockroom housekeeping standards are kept
- Ensure all GR’s are accounted & sent to HCDC daily
- Ensure Security is present when deliveries take place
- Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
**Administration & Reporting**
- Receipting deliveries from DC
- Receipting goods return with Security
- Liaising with Stockroom Manager on Parcels for Click & Collect
- Overseeing stock transfers to and from the DC as per policy
- Ensure Stock Take are completed regularly in line with set KPA’s
**Housekeeping**
- Dusting of displays
- Wiping of CS and Customer touch point areas (Covid hourly)
- Mopping of floors
- Sweeping of floor
- Vacuuming of floor
**Manage the customer journey account opening and order processing**
- Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged / incentivized to open an account
- Ensure pricing is correct on product and ascertain customers ATB
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
**New Business activations**
Influence the public to increase feet into your
-
Sales Associate- Jabulani Mall
6 months ago
Johannesburg, South Africa Homechoice Full time**What you will love doing in this role** **Manage the customer journey account opening and order processing** - Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained - Ensure products are visually displayed as in that of the catalogue - NTF customers are to be encouraged / incentivised to open an account - Ensure pricing is...
-
24 Hour Flexi Sales Associate- Jabulani Mall
6 months ago
Johannesburg, South Africa Homechoice Full time**What you will love doing in this role** **Manage the customer journey account opening and order processing** - Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained - Ensure products are visually displayed as in that of the catalogue - NTF customers are to be encouraged / incentivised to open an account - Ensure pricing is...
-
Part-time Admin Assistant
6 months ago
Johannesburg, South Africa Core Group Full timeiStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore has an exciting opportunity available...
-
Office Receptionist
3 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeA hospitality group based in Johannesburg is seeking a friendly and organised Office Receptionist & Admin to join their team. This role is crucial in providing excellent front desk support and general office administration, contributing to the smooth operation of the office. **Key Responsibilities**: - Welcome visitors by greeting them in person or on the...
-
Assistant Boutique Manager
5 months ago
Johannesburg, South Africa Montblanc North America Full timeJohannesburg, GT, ZA- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC...
-
Assistant Boutique Manager
5 months ago
Johannesburg, South Africa Montblanc Full timeReference Code: 96453**Assistant Boutique Manager**: - Johannesburg, GT, ZA- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With...
-
Senior Fraud Prevention Specialist
2 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeJob DescriptionWe are seeking a highly skilled Senior Fraud Prevention Specialist to join our team at Rand Mutual Admin Services. The successful candidate will be responsible for leading the fraud prevention strategy, conducting risk assessments, and collaborating with various teams to assess fraud risks.About the RoleDevelop and implement robust fraud...
-
Proactive Investigations Specialist
3 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeKey Responsibilities:• Conduct thorough investigations into suspected claims, using expertise in forensic claims examination to identify potential fraud.• Provide written submissions and presentations to support investigations, ensuring effective communication with stakeholders.• Develop and implement models to proactively identify suspicious claims,...
-
Forensic Prevention Specialist
3 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeFraud Prevention Role OverviewThe ideal candidate will have a strong background in forensic science and risk management, with a proven track record of identifying and preventing fraud within the insurance industry.Key Responsibilities:Fraud Risk Identification and Assessment: Conduct thorough risk assessments to identify potential fraud risks within the...
-
Business Development Associate
1 month ago
Johannesburg, Gauteng, South Africa Dxclusive Full timeJob Description for Sales RepresentativeCandidate will need to be a hard working individual who is willing to work alone or in a team.Key Responsibilities:Approach clients utilizing door-to-door campaigns and mall activations.Maintain a strong work ethic and be willing to work in a fast-paced environment.Develop and maintain relationships with clients and...
-
Sales Associate
1 month ago
Johannesburg, Gauteng, South Africa Homemark Full timeJob Title: Direct Store Sales Promoter Job Summary: We are seeking a highly motivated and customer-focused Sales Promoter to join our team at Homemark (Pty) Ltd in Johannesburg. As a Sales Promoter, you will be responsible for providing excellent customer service, promoting products, and achieving sales targets in a retail environment. Key...
-
Associate / Senior Associate - Power and
6 months ago
Johannesburg, South Africa CrossBoundary Full time**Associate / Senior Associate** **Power and Infrastructure Advisory** **About the Firm** CrossBoundary is an investment advisory firm. As an Associate, you will contribute to all aspects of the Power and Infrastructure (P&I) Advisory Practice, including business development and transaction advisory, alongside involvement in broader company initiatives....
-
Funeral Insurance Fraud Prevention Manager
2 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeCompany OverviewRand Mutual Admin Services is a stable company with 130 years of experience.Salary: R1,200,000 - R1,500,000 per annumJob Description:We are seeking a skilled Investigations Manager to proactively prevent and detect suspicious and fraudulent activities in the funeral space. The ideal candidate will have at least 15 years' investigations...
-
Funeral Insurance Fraud Prevention Manager
2 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeJoin us at Rand Mutual Admin Services, a 130-year-old company committed to providing excellent services and fostering a culture of integrity.About the RoleWe are seeking an experienced Fraud Prevention Manager to proactively prevent and detect suspicious and fraudulent activities in our funeral insurance space. This role requires strong analytical skills,...
-
Leading Fraud Risk Specialist
1 week ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeAbout the RoleWe are seeking a seasoned fraud risk specialist to join our team at Rand Mutual Admin Services. As a leading provider of funeral insurance, we understand the importance of protecting our policyholders from fraudulent activities.Job DescriptionIn this role, you will be responsible for identifying and assessing potential fraud risks within our...
-
Internal Sales
5 months ago
Johannesburg, South Africa Epsidon Management & Marketing Consultancy Full time**JOB PROFILE**: **Job Title: Internal Sales & Admin Support - Dell CSG** **Division**:Data Center **Location & Address**:Johannesburg, Kyalami **Reports to**:Brand Manager - Dell CSG **Direct Subordinates**:0 **Total Staff in Function**:3 **WORKING RELATIONSHIPS**: **Internal**: - Procurement - Sales Operations - Brand Operations - Account Managers -...
-
Admin Assistant: Domestic Freight
5 months ago
Johannesburg, South Africa Wheco Group Full timeThe Admin Assistant assists with administration related to distribution and receiving of products and orders to and from our customers, stores and suppliers. **KEY RESPONSIBILITIES**: The following key duties and responsibilities are associated with this position: Duties include but are not limited to: - Directly communicating with customers, couriers,...
-
Local Post: Finance/administrative Associate
2 months ago
Johannesburg, South Africa UNFPA Full time**The Position**: The Finance/Admin Associate will contribute to the implementation of the Safeguard Young People Programme - a youth programme implemented in twelve countries in East and Southern Africa by providing financial support to the youth team and the Integrated SRHR Unit at large. As appropriate and under the direction of the Youth Team Lead and...
-
Funeral Insurance Risk Manager
2 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeJob OverviewAt Rand Mutual Admin Services, we are seeking a highly skilled and experienced Funeral Insurance Risk Manager to join our team. This is an exciting opportunity for a professional with a passion for risk management to make a real impact in the funeral insurance industry.In this role, you will be responsible for proactively preventing and detecting...
-
Fraud Risk Specialist
3 weeks ago
Johannesburg CBD, South Africa Rand Mutual Admin Services Full timeFraud Prevention Role at Rand Mutual Admin ServicesThis role involves proactive prevention and detection of suspicious and fraudulent activities in the channels, preferably at the deal stage, before claims are submitted. The Fraud Prevention Manager will identify fraud trends, partner with the group investigations teams on reported claims, and continuously...