Assistant Call Centre Manager
2 weeks ago
We are looking for a skilled Assistant Call Center Manager who can lead our representatives to better performance and improve service quality. The Assistant Call Center Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful Assistant Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
**Responsibilities**:
- Leading meetings with team members to discuss team performance and work plans for upcoming months
- Training new employees on company policies and procedures to ensure they are knowledgeable about their jobs
- Monitoring employee performance to ensure that they are meeting goals and upholding company standards
- Managing employee attendance to ensure that all staff members are at work on time and working efficiently throughout their shifts
- Ensuring that all customer issues are resolved in a timely manner and that customers are satisfied with the service they receive
- Reviewing call logs and evaluating call quality to identify areas for improvement
- Communicating with clients to schedule appointments and answer questions about products and services
- Fostering a positive work environment by encouraging team members to work together effectively
- Establishing and enforcing policies and procedures to ensure that the call center is running efficiently
**Requirements and skills**:
- 2 years+ Proven experience as Assistant Call Center Manager
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
**Please note**:
- This is an office base role
- Location: Loop Street
- Working hours: Mon-Fri 10am to 6pm or 11am to 7pm during day light savings
- Pay rate: R60-R80/hour
**Job Types**: Full-time, Temp to perm
Contract length: 3 months
**Salary**: R60.00 - R80.00 per hour
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Assistant Call Centre Manager: 2 years (required)
-
Call Centre Consultant
13 hours ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs - R 9 600 Monthly Basic Plus Commission Our client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023. **Requirements**: - 1 year cold calling experience. - 1 year of customer services experience. - Matric - Must be fluent in Afrikaans and English. - Must reside...
-
Call Centre Agents Needed
Found in: Talent ZA 2A C2 - 2 weeks ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in...
-
Call Centre Agents Needed
Found in: Whatjobs ZA C2 - 4 days ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous...
-
Sales Consultant
1 day ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs - R7 000 (Uncapped Commission) Our client is looking for Sales Consultants for their Call Centre based **Somerset West.** To sell medical cover. **Responsibilities**: - Sales of health insurance packages. - Reach and exceed sales target. - Keep accurate records and ensure data integrity through updating relevant Lead...
-
Customer Service Consultant
1 day ago
Cape Town, South Africa Call Centre Staffing Full timeCustomer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...
-
Call Centre Agent
1 week ago
Cape Town, South Africa TSOGO SUN CASINO MANAGEMENT COMPANY (PTY) LTD Full time**Our successful Call Centre Agent will** - Guide customers through the site and/or mobile phones and assist them in using the various - services and products offered - Drive brand loyalty through a personalised customer experience - Correctly escalate issues to internal teams - Delivers prepared scripts to welcome new customers and explains promotions and...
-
Call Centre Agent
5 days ago
Cape Town, South Africa HG Travelling Services Full timeThe Call Centre Clerk is responsible for handling or assisting in booking transport to meet the client’s specifications and managing the process from the inquiry to confirmation. The booking clerk must also make required entries in the system regarding the bookings. The Call Centre Clerk is the point of contact for clients and other departments regarding...
-
Call Centre Agent
14 hours ago
Cape Town, South Africa Curiska (Pty) Ltd Full timeTechnical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...
-
Call Centre Agent
2 days ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...
-
Call Centre Consultants
Found in: Whatjobs ZA C2 - 2 days ago
Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full timeCall Centre Consultants. The ideal candidates for this positions are: school leavers/students/junior candiates. Your dudies will include but not be limited to: * Communicate telephonically with Customers * Assist Customers telephonically with queries Requirements: * Grade 12/Matriculants/School leavers/Junior Candidates/Students * Good Communication...
-
Sales Consultant
13 hours ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Southern Suburbs - R 12 000 Monthly Basic Plus Commission Sales consultant needed for one of the biggest insurance call centres in Cape Town. **Responsibilities**: Selling long-term Insurance Adherence to Quality and Compliance processes to minimize business risk. Meet set KPIs. Manage customer queries. Keep updated on trends in the...
-
Call Centre Agents
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa MindMatch Consulting Full timeCall Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record
-
Client Service Associate
1 day ago
Cape Town, South Africa Kinesis (Call centre staffing) Full time**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...
-
Call Centre Agent
1 week ago
Cape Town, South Africa True north debt solutions Full timeCoach call center staff through challenging customer service issues. - Analyze call center data and prepare reports for upper management. - Evaluate staff effectiveness and performance annually or on an at-need basis **Job Types**: Full-time, Part-time, Permanent **Salary**: From R25,000.00 per month Expected hours: 45 per week **Experience**: - Cold...
-
Sales Associate
2 days ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is looking for a Sales Associate (Calls Centre) to join their growing team. **Essential Functions**: Take inbound calls or make outbound calls using inbuilt dialer to assist clients with hardcore sales Performs moderately complex transaction processing work Identifies and resolves problems in a timely fashion following established...
-
Client Service Associate
1 day ago
Cape Town, South Africa Kinesis (Call centre staffing) Full time**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...
-
Call Centre Agents
Found in: Whatjobs ZA C2 - 19 hours ago
Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full timeMatric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on...
-
Leads Consultant
1 week ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs A Contact Centre in Cape Town requires lead generators for their sales department. - Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow. - Successful applicant will be responsible for generating leads.**Responsibilities**: Sales of...
-
Call Centre Sales Agents
Found in: beBee jobs ZA - 1 week ago
Cape Town, Western Cape, South Africa Jobking Full timeOutbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...
-
Long-term Insurance Sales Consultant
1 week ago
Cape Town, South Africa Call Centre Staffing Full timeWestern Cape, CPT - Northern Suburbs A Contact Centre in Cape Town requires outbound Sales Consultants to sell long term insurance products. - Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow. - Successful applicant will be responsible for selling insurance products...