Manager Fraud Operations

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Provide leadership direction and oversight in managing a team within Fraud Solutions which is focused on execution of Fraud mitigation strategies, providing delivery of the desired customer and colleague experience, and delivering high quality identification, investigation and resolution of fraud.

Identify fraud threats and elevate fraud trends and emerging risks and Modus Operandi across products and channels.

Develop, maintain and manage internal and external stakeholder relationships, manage operational risk, regulatory reporting and industry engagements.

Protect the bank, the Absa brand and customers from risk and impact associated with fraud through broad understanding the business and effective Fraud Intelligence and communication to all stakeholders and ensuring that fraud losses remain within the set fraud risk appetite.

**Job Description**:

- Implement strategies effective for the detection, prevention and investigation of fraudulent activities and implement fraud prevention strategies and processes necessary for minimising risk of fraud.
- Effectively manage new rules implemented by Fraud Strategy and provide input into latest fraud trends to assist with effective rule maintenance and creation.
- Partner with the Fraud Community to deliver insightful strategic guidance based on elevated fraud insights and mitigation recommendations.
- Translate strategic plans into operational processing objectives and tactical plans.
- Understand the overall fraud environment, its dynamics, strategies, and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs agreed with business and the Fraud Community to close any gaps.
- Execute the customer experience strategy and Treat Customers Fairly principles (TCF) and ensure delivery of the desired customer experience.
- Take responsibility for managing the business efficiently and continually striving to enhance existing capabilities (processes, tools/ systems) to deliver superior standards of efficiency and service.
- Develop, enhance and execute the operational risk regulatory and industry liaison strategy and framework.
- Oversee, review and challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Community and regulators where applicable. To ensure overall governance and oversight is maintained.
- Understand industry and regulatory requirements and take responsibility to oversee, review, challenge and report on the risk to regulators, industry partners and senior management where applicable

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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