Wfm Planning Manager

**Responsibilities**: - Responsible for collaborating with Operations on contact routing strategies and implementing routing to meet performance objectives - Responsible for collaborating with Operations on a triggers and lever real time management program that delivers on operational objectives at the agent and queue level - Responsible for effectively...

Job title: WFM - Real Time Analyst Department - Workforce Management Location - Cape Town Reports to - Workforce Manager **Job Purpose** Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

**The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics to identify opportunities for improvement in staff...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting•This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• Raising alarms about non-adherence to schedules• Raising prior...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

Company Description People, passion and purpose - those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

**Work Force Manager Job Description**: **Job purpose**: Responsible for the entire planning cycle and the management of team schedules, and the overall service delivery related to the Workforce Management function. **Key Performance areas**: **_People Management_** - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures...

We are seeking a highly organized and detail-oriented Workforce Manager to efficiency, ensuring adequate staffing levels, and maintaining operational excellence through. effective scheduling and real-time monitoring. **Responsibilities** - Assist in recruiting, hiring, training, and managing workforce analysts across all sites and manage the team for...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

**Job Summary/Overview** To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Main Responsibilities (but not limited to)** - Knowledge of forecasting techniques and resource planning tools. - Able...

TTEC’s job vacancy, Career and Recruitment Job title : Specialist, Workforce Management jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Specialist, Workforce Management Bringing smiles is what we do at TTECƒ for you and the customer. As a Workforce...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within CCI to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within CCI, balancing service and recovery actions to...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites on SL...

A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: Coordinates recovery caused by business continuity issues. You must be comfortable in a position affording visibility and interface with senior management ability to foster strong relationships with staff and all internal and external stakeholders. You must monitor operation’s...