Wfm - Manager

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting•This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• Raising alarms about non-adherence to schedules• Raising prior...

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

**Job purpose**: Responsible for the entire planning cycle and the management of a team of Schedulers, Real Time Administrators (RTA) and the overall contractual delivery related to the Workforce Management team. **Key Performance areas**: People Management - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures and...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites on SL...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

Job DescriptionYou are customer and client facing and strive to deliver excellent customer experience and deliver on sale targets. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key Responsibilities· Lead a team of operational leaders/managers· Deliver contractual and commercial...

Job Overview Main Responsibilities (but not limited to) - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management -...

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...

Working Hours: Nightshift As a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. **Duties & Responsibilities** - Monitor and manage contact centre demand across all campaigns on a daily basis. - Balancing activities / staffing to ensure that...

My client is seeking an Operations Manager with cold storage experience to be responsible for the end-to-end SC functionality of Distribution Centers in the Cape Town Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.NQF5/ Diploma or related tertiary qualification preferred.TES...

Purpose & Overall Relevance for the Organization - The Senior Store Manager will be responsible for the day-to-day management of the retail store. The job responsibilities include the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of...

Purpose of the Job As a People Delivery Specialist, you will collaborate closely with our broader People team and business leaders across Medirite, Red Star, and Transpharm to ensure efficient and effective operational delivery of People practices within each division. Your role will be instrumental in driving the People agenda aligned with our...