Leasing Agent: Residential

2. Follow up on all leasing enquiries from prospective tenants on the CRM system in line with the CPA standards and turnaround times.
3. Viewing of vacant flats with prospective tenants.
7. Communicate and feedback on all outstanding documents to prospective tenants which are required in terms of the CPA Leasing Process.
8. Obtain approval of leasing deals from the Centre Manager according to Signature of Delegated Authority (SODA) and in line with the CPA Leasing Process.
10. Contact successful applicants once their deal is approved and inform them of the lease fees payable to secure the unit as well as other fees payable before final signing of the Lease Agreement.
11. Follow up with successful applicants on payment of all the relevant fees.
12. Confirm payment of lease fees on Book-It and attach proof of payment to supporting documentation.
13. Generate the lease agreement and verify accuracy before being included in the lease pack for signature.
14. Compile the lease pack with all the required documents as per the CPA Leasing Process and contact the prospective tenant for signature.
15. Assist new tenants with the signing of Lease Agreements and ensure critical clauses are explained and understood by the tenant before signature.
17. Obtain signatures from the Centre Manager as well as a witness to make a copy of the lease for the new tenant.
18. Furnish new tenants with all the relevant documents for them to take occupation (e.g., key slip, customer service booklet & DSTV settings).
19. Complete the status on Book-it from final payment to fulfillment.
20. Submit signed and paid lease to Centre Manager for final processing.

**Conduct market research to ensure that vacancies are filled timeously**

1. Identify possible leads through market investigations and cold calling.
2. Provide feedback to Property Manager and Centre Manager regarding any concerns that will have an impact in the letting of vacancies.
3. Make recommendations on how to reduce vacancies to increase long
- term income.
4. Communicate specific and special leasing requirements to the Centre Manager.
5. Provide regular feedback to the Centre Manager on the leasing status of the various units and recommend any amendments to the price or offering.
6. Attend meetings to provide feedback on the leasing progress when required.

**Administrative Functions**

1. Reconcile on a quarter basis the biometric residential tenant access to MDA ensuring only legal tenants and occupants have access. Resolve any discrepancies in line with CPA Policies and House Rules.

**Achieve monthly targets**

1. Meet the set monthly targets to maintain and/or improve the set vacancy percentage.
2. Ensure that ‘Error Rates’ with regards to the Application Pack and Book-IT capturing are kept within the agreed margins.

**Customer Service function for the building**

1. Always attend to customers in a polite and professional way providing the correct information telephonically as well as personally.
2. Take accurate messages and contact details from customers and forward the message to the relevant person.
3. Direct customers and telephonic enquiries to the correct person or department.
4. Deal with irate customers professionally and calmly.
5. Increase the customer’s understanding of procedures.
6. Provide solutions to customer’s queries within the City Property policies and procedures.
7. Log CRM cases to the Property Managers and Credit Controller based on the walk-in and telephone queries received.
8. Keep the customer informed of progress on queries.
9. Process payments via the Speed-Point machine.
10. Manage the long-stay visitors in terms of the House Rules and CPA Regulations by completing the relevant forms and giving limited biometric access.
11. Manage the change in occupants as per the CPA Procedures by completing the relevant form and updating MDA accordingly.
12. Issue ‘Proof of Residence’ letters to the tenants by using the standard pre-approved CPA letter.
13. Ensure that there are always enough forms and the relevant stationery at the front office and that these are always kept neat.
14. Register new tenants and the occupants on the biometric access system.
15. Update the biometric access system with any changes to the occupants by adding new occupants and removing old occupants according to the relevant supporting documentation.

**Assisting tenants with the vacate process**

1. Process Notice of Cancellations, amendments and re-in statements on Book-it.
2. Remove tenants and occupants from the biometric access system as they vacate.
3. Attending to CRM cases and Chat2Brand in respect of NOC’s and amendments within the required turnaround time. **Working conditions**: Site based with limited travelling required mainly to Head Office. (90:10)
Due to the nature and size of the Centre Management Office, you will be required to attend to other functions, duties, or responsibilities in the absence of a colleague/s and on specific Saturdays as r