Sales Admin Clerk

3 months ago

Durban, South Africa RCL FOODS Careers Full time

**RCL Foods** is seeking to recruit a meticulous and adaptable dynamic, highly energized individual in the role as a **Sales Admin Clerk **to support Sales in the operational aspects at **Sunshine Bakery.**

**Duties & Responsibilities**:
**Admin relating to general management and disciplinary issues relating to drivers/VAs (supplying**
**information to Route Controllers for action to be taken)**
- Monitoring and overseeing absenteeism and advising (with input from HR) corrective disciplinary action to be taken; Consult daily register for Drivers/VAs.
- Ensure the accuracy of data on Trac Tech
- Monitor the working hours of Sales employees, to ensure reasonable working hours and where unreasonable, inform the route controller and Sales Manager.
- Present monthly hours to Route Controllers and Sales Manager.
- Supply information necessary for disciplinary hearings relating to absenteeism, cash shortages, etc.
- Monitor that disciplinary action is taking place timeously and escalate to Sales Manager when it isn’t Cash Shortages daily, monitoring and dealing with cash shortages by drivers. Except Robbery shortages, ensure shortages are cleared and follow up with route controllers to ensure corrective action is taken within one week of the shortage arising, including for BOT, short payment, etc. Input from HR to determine what corrective action should be taken.

**Weekly Reporting**:
Absenteeism and discipline related to this.

**Weekly Reporting**

Cash shortages per week and corrective actions were taken by route controllers.

**Key Responsibilities**
- Crates and Crates Management:

- Monitor baseline of crates per route and report on variances to the Sales Manager.
- Monitoring crates movement per route and within Sunshine sales area - will require liaison with Dispatch (daily, weekly, monthly)
- Monitoring and reporting on the crates pool
- Identify key routes that have issues and communicate this to route controllers to ensure corrective action plans are put in place
- Identify key customers that are problematic for crates. Monitor corrective action plans for such customers put in place by Route Controllers and give regular feedback regarding crates returned/loss
- Liaise with Sunshine Crate Controllers within customers stores (e.g. Phoenix) and feedback concerns to Sales Manager
- Escalate crate loss problems to Sales Manager and jointly institute action plans to stop and prevent
crate losses
- Reporting: Daily via WhatsApp Crates group indicating where losses have occurred, weekly (Sales
Meeting), monthly sales meeting. Report outputs: sheet showing crate losses for the day, for the
week and the position for the month. May also be done in graphical format.
JDE:

- Use JDE where applicable Driver Debriefs and input into Routes Analysis:

- Conduct regular de-briefs with drivers. Aspects to be discussed are listed in the next point
- Data analysis of routes. By working with the Sales Admin Clerk, record and monitor per route:
Number of customers for that route
Customers lost on that route during the last month and why
Customers gained on that route during the last month and why
Tracking and monitoring of COD customers with the drivers
Suggestions from drivers on how sales for that route can be increased

**From the above**
- Make recommendations to Sales Manager on actions that need to be taken on the routes or
with customers
- Follow up on corrective measures to be taken through Driver de-briefs and record outcomes
- Give input into the route rides and surveys done by the Route Controllers and Sales Office.
- Make sure the team is aware of the findings

**General/Day-to-Day**
- Daily communication and reporting to the Sales Manager and Route Controller

**Minimum Requirements**:
**Education**
- Matric with the exemption. Min 60% Maths.

**Skills required**
- Good written and oral communication skills sound computer skills, especially Microsoft Office and JDE, Thorough understanding of the sales administration process

**Experience**
- Minimum 2 years of administration experience in a sales environment. An understanding of manufacturing and exposure to logistics are desirable.

**_Valid Code 10 driver's licence is required_**

**_ Excellent Microsoft Excel is essential_

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